Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile.  With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guests focused Reception Manager to join our incredible Front Office team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Reception Manager, your mission to take full responsibility for all aspects of the front office operations. You will be responsible to the overall hotel operations in the absence of an Executive Committee member.  You will provide a seamless registration and cashiering service for our guests having the staff highly trained, motivated and supervised. You will pose an accurate communication and follow up on guest requests and problems and control the room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. Your tasks as a Reception Manager will include but not be limited to:

·         Manage and supervise the reception team.  This includes training and scheduling staff.

·         Coordinate arrivals, departures and billing requirements, block rooms for arrivals and ensure any discrepancies are resolved.

·         Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

·         Assure that all financial and credit procedures are followed.  Follow up on credit problems with Credit Manager.

·         Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings.

·         Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

BENEFITS OF WORKING AS A RECEPTION MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Reception Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Reception Manager will be required from all candidates.

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile.  With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guests focused Reception Manager to join our incredible Front Office team at Pan Pacific London. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Working as the Reception Manager, your mission to take full responsibility for all aspects of the front office operations. You will be responsible to the overall hotel operations in the absence of an Executive Committee member.  You will provide a seamless registration and cashiering service for our guests having the staff highly trained, motivated and supervised. You will pose an accurate communication and follow up on guest requests and problems and control the room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. Your tasks as a Reception Manager will include but not be limited to:

·         Manage and supervise the reception team.  This includes training and scheduling staff.

·         Coordinate arrivals, departures and billing requirements, block rooms for arrivals and ensure any discrepancies are resolved.

·         Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

·         Assure that all financial and credit procedures are followed.  Follow up on credit problems with Credit Manager.

·         Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings.

·         Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

BENEFITS OF WORKING AS A RECEPTION MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Reception Manager must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Reception Manager will be required from all candidates.