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Assistant Front of House Manager
Pan Pacific London
Assistant Front of House Manager
Pan Pacific London
Full Time
2
Years
Experience
Competitive salary
Assistant Front of House Manager
Pan Pacific London
Full Time
2
Years
Experience
Competitive salary
Skills
Customer Service
Guest relations
Concierge
reception
Description
WHO ARE WE
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on the looking for a passionate and guest-focused Assistant Front of House Manager to become a valued part of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you. |
ABOUT THE ROLE
Reporting to the Front of House Manager, this role oversees all areas of Front of House (Reception, Service One, Guest Relations and Concierge) and extends support to sub-department leaders with managing the daily operation and working on projects to improve and enhance the guest experience. Having a thorough knowledge of all sub-departments and working with leaders on a daily basis to attend to any operational challenges or personnel issues. As Assistant Front of House Manager, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
|
YOUR BENEFITS WORKING AS AN ASSISTANT FRONT OF HOUSE MANAGER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:
₋ Access to Mental Health First Aiders
₋ An extra day off to celebrate your birthday
₋ Cycle to Work Scheme
₋ Employee Referral Scheme
₋ Season Ticket Loan
₋ Enhanced Maternity and Paternity Policies
₋ Eye Care Voucher Scheme
₋ Social and Employee Wellness Activities
₋ Employee Assistance Programme, including 24/7 virtual GP and financial advisors
₋ Two hotel-wide social events per year, plus additional team gatherings
₋ Flexible Work Policy
₋ Complimentary dry cleaning for uniforms and work attire
₋ Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
₋ Guest Experience Programme
₋ Discounts at our Food and Beverage outlets
₋ Discounts on internal spa treatments
₋ Culture Club dedicated to Diversity and Inclusion
₋ Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
₋ Complimentary meals prepared daily by our chefs
₋ Two fully paid Study Days per year (in addition to annual leave)
₋ Two fully paid Volunteer Days per year (in addition to annual leave)
₋ Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
₋ Additional perks through YuLife
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
₋ Hotel of the Year – Group (2023) | Catey Awards
₋ Hotel of the Year – London (2022/2023) | AA Hospitality Awards
₋ Forbes Five-Star Rating | 2022/2023
₋ Forbes Five-Star Rating | 2023/2024
₋ Forbes Five-Star Rating | 2024/2025
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Please note: All applicants for the role of Assistant Front of House Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
WHO ARE WE
Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on the looking for a passionate and guest-focused Assistant Front of House Manager to become a valued part of our outstanding Reception team at Pan Pacific London. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity. If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you. |
ABOUT THE ROLE
Reporting to the Front of House Manager, this role oversees all areas of Front of House (Reception, Service One, Guest Relations and Concierge) and extends support to sub-department leaders with managing the daily operation and working on projects to improve and enhance the guest experience. Having a thorough knowledge of all sub-departments and working with leaders on a daily basis to attend to any operational challenges or personnel issues. As Assistant Front of House Manager, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:
|
YOUR BENEFITS WORKING AS AN ASSISTANT FRONT OF HOUSE MANAGER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:
₋ Access to Mental Health First Aiders
₋ An extra day off to celebrate your birthday
₋ Cycle to Work Scheme
₋ Employee Referral Scheme
₋ Season Ticket Loan
₋ Enhanced Maternity and Paternity Policies
₋ Eye Care Voucher Scheme
₋ Social and Employee Wellness Activities
₋ Employee Assistance Programme, including 24/7 virtual GP and financial advisors
₋ Two hotel-wide social events per year, plus additional team gatherings
₋ Flexible Work Policy
₋ Complimentary dry cleaning for uniforms and work attire
₋ Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
₋ Guest Experience Programme
₋ Discounts at our Food and Beverage outlets
₋ Discounts on internal spa treatments
₋ Culture Club dedicated to Diversity and Inclusion
₋ Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
₋ Complimentary meals prepared daily by our chefs
₋ Two fully paid Study Days per year (in addition to annual leave)
₋ Two fully paid Volunteer Days per year (in addition to annual leave)
₋ Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
₋ Additional perks through YuLife
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
₋ Hotel of the Year – Group (2023) | Catey Awards
₋ Hotel of the Year – London (2022/2023) | AA Hospitality Awards
₋ Forbes Five-Star Rating | 2022/2023
₋ Forbes Five-Star Rating | 2023/2024
₋ Forbes Five-Star Rating | 2024/2025
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
₋ Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Please note: All applicants for the role of Assistant Front of House Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.
Assistant Front of House Manager
Full Time
2
Years
Experience
Competitive salary
Skills
Customer Service
Guest relations
Concierge
reception
80 Houndsditch, London EC3A 7AB, UK