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Night Manager
SDA - Front Office
Night Manager
SDA - Front Office
Full Time
3
Years
Experience
Competitive salary
Full Time
3
Years
Experience
Competitive salary
Skills
New Opening Experience
Description
We are seeking an experienced Night Manager to play a pivotal role in the pre-opening and launch of Sofitel Dublin Airport Hotel—a luxury flagship property managed by the award-winning Arora Group in partnership with Accor’s Sofitel brand.
Directly connected to Terminal 2, this landmark hotel will redefine the guest experience at one of Europe’s busiest international gateways and will feature:
- 412 elegant guestrooms
- Extensive meetings and events facilities
- A spectacular rooftop bar with panoramic views across Dublin and the airport
A bit about what you will do...
The Night Manager takes overall responsibility for hotel operations during overnight hours and represents senior management in their absence. The role leads the night team, protects guests, colleagues and the property, maintains accurate financial and operational controls and ensures the hotel is fully prepared for the morning operation.
- Lead the overnight operation of the hotel, acting as the senior manager on duty and ensuring a safe, efficient and exceptional guest experience.
- Play a key role in the successful pre-opening of the hotel, including recruitment, training, system testing and operational readiness.
- Establish and maintain Night Front Office procedures, controls, handovers and audit processes in line with brand standards.
- Deliver outstanding guest service overnight, taking ownership of guest requests, complaints and service recovery.
- Oversee VIP arrivals, loyalty members, overnight guest requirements, relocations and special requests.
- Manage the night audit process, ensuring accurate financial reconciliation, reporting and compliance with company procedures.
- Maintain strict control of cashiering, banking, credit, payment card and key management procedures.
- Take responsibility for overnight hotel safety, security and emergency response, including fire and security patrols.
- Lead and develop the Night Team through coaching, training, performance management and regular feedback.
- Coordinate overnight operations with Housekeeping, Engineering, Security, Food & Beverage and other departments.
- Ensure accurate communication and handovers between night and day teams to support seamless hotel operations.
- Monitor guest feedback, audit results, costs and operational performance, implementing continuous improvement initiatives.
- Assist with rostering, payroll control, departmental supplies and budget management.
- Uphold the highest standards of professionalism, grooming, compliance and guest confidentiality.
More about you...
- Previous supervisory or management experience in a hotel Front Office operation, ideally in a luxury or five-star environment.
- Previous night-management or night-audit experience, with strong knowledge of overnight hotel operations and financial reconciliation.
- Calm, confident leadership and sound judgement when managing guest concerns, emergencies and operational incidents with limited on-site support.
- Strong working knowledge of Opera or a comparable property-management system, payment controls and night-audit reporting.
- Effective communication, coaching and problem-solving skills and the ability to coordinate colleagues across multiple departments.
- High standards of confidentiality, accuracy, organisation and attention to detail.
- Commercial awareness, including room inventory, upgrades, payroll, productivity and cost control.
- Flexibility to work overnight shifts, weekends and public holidays in accordance with operational requirements.
What’s in it for you…
Competitive salary
But there’s more...
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Life assurance scheme.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
We are seeking an experienced Night Manager to play a pivotal role in the pre-opening and launch of Sofitel Dublin Airport Hotel—a luxury flagship property managed by the award-winning Arora Group in partnership with Accor’s Sofitel brand.
Directly connected to Terminal 2, this landmark hotel will redefine the guest experience at one of Europe’s busiest international gateways and will feature:
- 412 elegant guestrooms
- Extensive meetings and events facilities
- A spectacular rooftop bar with panoramic views across Dublin and the airport
A bit about what you will do...
The Night Manager takes overall responsibility for hotel operations during overnight hours and represents senior management in their absence. The role leads the night team, protects guests, colleagues and the property, maintains accurate financial and operational controls and ensures the hotel is fully prepared for the morning operation.
- Lead the overnight operation of the hotel, acting as the senior manager on duty and ensuring a safe, efficient and exceptional guest experience.
- Play a key role in the successful pre-opening of the hotel, including recruitment, training, system testing and operational readiness.
- Establish and maintain Night Front Office procedures, controls, handovers and audit processes in line with brand standards.
- Deliver outstanding guest service overnight, taking ownership of guest requests, complaints and service recovery.
- Oversee VIP arrivals, loyalty members, overnight guest requirements, relocations and special requests.
- Manage the night audit process, ensuring accurate financial reconciliation, reporting and compliance with company procedures.
- Maintain strict control of cashiering, banking, credit, payment card and key management procedures.
- Take responsibility for overnight hotel safety, security and emergency response, including fire and security patrols.
- Lead and develop the Night Team through coaching, training, performance management and regular feedback.
- Coordinate overnight operations with Housekeeping, Engineering, Security, Food & Beverage and other departments.
- Ensure accurate communication and handovers between night and day teams to support seamless hotel operations.
- Monitor guest feedback, audit results, costs and operational performance, implementing continuous improvement initiatives.
- Assist with rostering, payroll control, departmental supplies and budget management.
- Uphold the highest standards of professionalism, grooming, compliance and guest confidentiality.
More about you...
- Previous supervisory or management experience in a hotel Front Office operation, ideally in a luxury or five-star environment.
- Previous night-management or night-audit experience, with strong knowledge of overnight hotel operations and financial reconciliation.
- Calm, confident leadership and sound judgement when managing guest concerns, emergencies and operational incidents with limited on-site support.
- Strong working knowledge of Opera or a comparable property-management system, payment controls and night-audit reporting.
- Effective communication, coaching and problem-solving skills and the ability to coordinate colleagues across multiple departments.
- High standards of confidentiality, accuracy, organisation and attention to detail.
- Commercial awareness, including room inventory, upgrades, payroll, productivity and cost control.
- Flexibility to work overnight shifts, weekends and public holidays in accordance with operational requirements.
What’s in it for you…
Competitive salary
But there’s more...
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Life assurance scheme.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Night Manager
Full Time
3
Years
Experience
Competitive salary
Skills
New Opening Experience
Terminal 2, Dublin Airport, Dublin, K67 H5, Ireland