Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.  We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

The Role

• Previous experience in a 5* hotel 
• A strong desire to learn and develop a career within luxury hospitality 
• Flexibility to work varied hours 
• Good level of written and spoken English Exceptional customer care skills 
• Empathy for your guests and colleagues 
• Ability to work under pressure 
• Pride and attention to detail in your work 
• The finest personal presentation 
• Distinctive, professional and warm personality 
• Confidence & professionalism when interacting with high profile guests

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people.   Here are some of the benefits you will receive, when you join us:

• Private Medical Insurance - with Proamica, available from the first day you join us.
• 20% Bonus Scheme 
• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel                     Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure                   centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme. 

Our Opportunity

Managing the day to day operations in the Central Reservations office, you will have reservations experience, preferably within a central or cluster office overseeing an assistant manager and a team of reservations agents. You will retain a strong focus on achieving the hotel sales strategy and maintaining a positive sales environment. You are attentive, well organised and display high levels of customer service standards.

You will be leading the central reservations team, being supported by our Area Revenue Manager.  The Area Revenue manager is dedicated to prioritising your learning and development, coaching and support you from the moment you join.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.  We enable our people, to make the place.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.  We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

The Role

• Previous experience in a 5* hotel 
• A strong desire to learn and develop a career within luxury hospitality 
• Flexibility to work varied hours 
• Good level of written and spoken English Exceptional customer care skills 
• Empathy for your guests and colleagues 
• Ability to work under pressure 
• Pride and attention to detail in your work 
• The finest personal presentation 
• Distinctive, professional and warm personality 
• Confidence & professionalism when interacting with high profile guests

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people.   Here are some of the benefits you will receive, when you join us:

• Private Medical Insurance - with Proamica, available from the first day you join us.
• 20% Bonus Scheme 
• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel                     Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure                   centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme. 

Our Opportunity

Managing the day to day operations in the Central Reservations office, you will have reservations experience, preferably within a central or cluster office overseeing an assistant manager and a team of reservations agents. You will retain a strong focus on achieving the hotel sales strategy and maintaining a positive sales environment. You are attentive, well organised and display high levels of customer service standards.

You will be leading the central reservations team, being supported by our Area Revenue Manager.  The Area Revenue manager is dedicated to prioritising your learning and development, coaching and support you from the moment you join.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.  We enable our people, to make the place.