The Role

• Curate and add personalised amenities to guest rooms based on individual preferences, special occasions, or requests, ensuring a memorable and unique experience for each guest.
• Craft and send pre-arrival emails to guests, welcoming them to the hotel, providing pertinent information about their stay, and offering personalised recommendations or arrangements to enhance their experience.
• Host our VIP guests’ drinks and canapés receptions, provide beverages and assist with food requests. 
• Take responsibility for our lounge, ensuring it is properly stocked throughout the week and kept in a clean and tidy state at all times.
• Be an ambassador of the hotel, and an honest and active member of the team. 
• Proactively seek revenue generating opportunities in tandem with good service.
• Support the Reception in day-to-day tasks including but not limited to check-in and departure.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

The Role

• Curate and add personalised amenities to guest rooms based on individual preferences, special occasions, or requests, ensuring a memorable and unique experience for each guest.
• Craft and send pre-arrival emails to guests, welcoming them to the hotel, providing pertinent information about their stay, and offering personalised recommendations or arrangements to enhance their experience.
• Host our VIP guests’ drinks and canapés receptions, provide beverages and assist with food requests. 
• Take responsibility for our lounge, ensuring it is properly stocked throughout the week and kept in a clean and tidy state at all times.
• Be an ambassador of the hotel, and an honest and active member of the team. 
• Proactively seek revenue generating opportunities in tandem with good service.
• Support the Reception in day-to-day tasks including but not limited to check-in and departure.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.