Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. 

We want a confident communicator, who brings personality and shine to our team.

Main Roles & Responsibilities

• Managing a team of Guest Service, and Food & Beverage assistants.
• Working across all departments of the hotel including reception, bar & kitchen
• Helping guests & creating positive experiences
• Manage hotel room inventory & checking guests in/out
• Managing bills & payments
• Prepare food, clean, tidy, restock, take deliveries. 
• Running the bar
• Follow all food safety, licensing and health and safety policies to work safely

 You will have 'Hamptonality' 

• Great energy and a can do attitude
• Great at managing people,  and you love chatting with guests
• Skilled multitasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

 Useful Experience

• Supervisor or management experience in hospitality industry 
• Knowledge of hotel reservation systems
• Knowledge of Food Safety & Licensing laws

 Perks

• Full time permanent contract with salary exceeding the living wage.
• Access to Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide
• 50% discount on food and drink
• Hilton University platform and FLOW for all training requirements.
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• BHN Extras! - which includes bYond prepaid shopping card; Cycle to Work Scheme, and Discounted Digital Gift cards. 

 If this sounds like the job for you, please get in touch!

Hampton by Hilton Newcastle is recruiting a full time Guest Service Manager. 

We want a confident communicator, who brings personality and shine to our team.

Main Roles & Responsibilities

• Managing a team of Guest Service, and Food & Beverage assistants.
• Working across all departments of the hotel including reception, bar & kitchen
• Helping guests & creating positive experiences
• Manage hotel room inventory & checking guests in/out
• Managing bills & payments
• Prepare food, clean, tidy, restock, take deliveries. 
• Running the bar
• Follow all food safety, licensing and health and safety policies to work safely

 You will have 'Hamptonality' 

• Great energy and a can do attitude
• Great at managing people,  and you love chatting with guests
• Skilled multitasker who can balance hard work with great service
• Clear communicator fluent in English (and other languages a plus!)

 Useful Experience

• Supervisor or management experience in hospitality industry 
• Knowledge of hotel reservation systems
• Knowledge of Food Safety & Licensing laws

 Perks

• Full time permanent contract with salary exceeding the living wage.
• Access to Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide
• 50% discount on food and drink
• Hilton University platform and FLOW for all training requirements.
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• BHN Extras! - which includes bYond prepaid shopping card; Cycle to Work Scheme, and Discounted Digital Gift cards. 

 If this sounds like the job for you, please get in touch!