Front Office Team MemberAbout THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, wellness experiences and unforgettable guest journeys to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay and THE NICI New Forest, marking the beginning of an exciting growth journey for the brand.

As we continue to grow, we're looking for friendly, enthusiastic people who want to build their hospitality careers and be part of our expanding team.

As a Front Office Team Member, you'll be at the heart of the guest experience, helping to ensure every guest receives a warm welcome and a smooth, enjoyable stay.

From welcoming guests on arrival and managing check-ins and check-outs to answering questions and dealing with requests, you'll play an important role in creating the experience our guests remember.

This is a varied and fast-paced position that would suit someone who enjoys meeting people, providing great service and working as part of a team.

• Welcome guests and provide a warm and professional arrival experience.

• Complete check-ins and check-outs accurately and efficiently.

• Assist with guest enquiries, requests and reservations.

• Answer telephone calls and respond to general enquiries.

• Process payments and maintain accurate guest information.

• Share information about hotel facilities, restaurants, spa services and local attractions.

• Deal with guest concerns professionally and help find appropriate solutions.

• Communicate with other hotel departments to ensure guest requests are followed through.

• Maintain a clean, organised and professional Front Office area.

• Support your colleagues during busy periods and contribute to the smooth running of the department.

• Look for opportunities to make each guest's stay more enjoyable.

We're looking for someone friendly, approachable and confident who genuinely enjoys working with people.

You'll ideally have:

• Previous experience in hospitality, customer service, retail or a similar guest-facing environment.

• Excellent communication and interpersonal skills.

• A friendly, professional and welcoming manner.

• Good organisational skills and attention to detail.

• The ability to remain calm and helpful in a busy environment.

• Confidence when dealing with different guests and situations.

• A positive attitude and willingness to learn.

• The ability to work well as part of a team.

• Flexibility to work shifts, including evenings, weekends and bank holidays.

Previous hotel Front Office experience is desirable, but attitude and a genuine passion for providing great service are just as important.

• Competitive salary.

• Staff discounts across THE NICI Collection.

• Meals on duty.

• Training and development opportunities.

• Career progression within a growing hotel group.

• A supportive and fast-paced working environment.

• The opportunity to build your hospitality career across THE NICI Collection.

If you're passionate about people, enjoy providing great service and want to develop your career within a growing hospitality group, we'd love to hear from you.

Apply today and become part of the Front Office team at THE NICI Collection.

 Front Office Team MemberAbout THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, wellness experiences and unforgettable guest journeys to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our original flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay and THE NICI New Forest, marking the beginning of an exciting growth journey for the brand.

As we continue to grow, we're looking for friendly, enthusiastic people who want to build their hospitality careers and be part of our expanding team.

As a Front Office Team Member, you'll be at the heart of the guest experience, helping to ensure every guest receives a warm welcome and a smooth, enjoyable stay.

From welcoming guests on arrival and managing check-ins and check-outs to answering questions and dealing with requests, you'll play an important role in creating the experience our guests remember.

This is a varied and fast-paced position that would suit someone who enjoys meeting people, providing great service and working as part of a team.

• Welcome guests and provide a warm and professional arrival experience.

• Complete check-ins and check-outs accurately and efficiently.

• Assist with guest enquiries, requests and reservations.

• Answer telephone calls and respond to general enquiries.

• Process payments and maintain accurate guest information.

• Share information about hotel facilities, restaurants, spa services and local attractions.

• Deal with guest concerns professionally and help find appropriate solutions.

• Communicate with other hotel departments to ensure guest requests are followed through.

• Maintain a clean, organised and professional Front Office area.

• Support your colleagues during busy periods and contribute to the smooth running of the department.

• Look for opportunities to make each guest's stay more enjoyable.

We're looking for someone friendly, approachable and confident who genuinely enjoys working with people.

You'll ideally have:

• Previous experience in hospitality, customer service, retail or a similar guest-facing environment.

• Excellent communication and interpersonal skills.

• A friendly, professional and welcoming manner.

• Good organisational skills and attention to detail.

• The ability to remain calm and helpful in a busy environment.

• Confidence when dealing with different guests and situations.

• A positive attitude and willingness to learn.

• The ability to work well as part of a team.

• Flexibility to work shifts, including evenings, weekends and bank holidays.

Previous hotel Front Office experience is desirable, but attitude and a genuine passion for providing great service are just as important.

• Competitive salary.

• Staff discounts across THE NICI Collection.

• Meals on duty.

• Training and development opportunities.

• Career progression within a growing hotel group.

• A supportive and fast-paced working environment.

• The opportunity to build your hospitality career across THE NICI Collection.

If you're passionate about people, enjoy providing great service and want to develop your career within a growing hospitality group, we'd love to hear from you.

Apply today and become part of the Front Office team at THE NICI Collection.