JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A NIGHTS MANAGER AT OUR HOTEL

What you'll be doing..

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members

What We Need from You:

• Duties and Responsibilities  

  • The Night Manager will manage the Night Team to deliver top performance in compliance with targets and objectives  

  •Evaluate guest satisfaction and put measures in place to meet department quality targets and objectives  

  • Staff training (induction, health and safety, security, technical and behavioural)  

  • Managing the Night Team to ensure effective delivery of sale and high standards of customer service 

   • Have full awareness of RBH brand standards and set up action plans to ensure that the Night team follow through on these on a daily basis  

  • Manage staff in line with the business needs, and costs within the department ensuring all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirements  

   • Handle complaints to the guest’s satisfaction whilst ensuring great communication / feedback is delivered to the relevant manager to action  

  • Support the bar and restaurant operation, as and when required  

  • Ensure policies and procedures are adhered to in line with company standards and financial audits  

  • Be confident in the ability to co-ordinate staff and guests in hotel evacuation and Fire safety  

  • Maintain a ‘hands on’ approach and always remain professional, creating a culture of excellent customer care, both internally and externally  

  • Conduct health and safety checks and night walks, ensuring a minimum of 3 security checks at regular intervals with emphasis on security, and fire safety 

   • Responsible for the Night Audits and closing the day’s business 

   • Full knowledge of computer system both outlook and OPERA PMS and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake up calls, no show, cancellation. 

  • Carry out a comprehensive hand over to early Duty Manager before end of shift 

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday 
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A NIGHTS MANAGER AT OUR HOTEL

What you'll be doing..

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members

What We Need from You:

• Duties and Responsibilities  

  • The Night Manager will manage the Night Team to deliver top performance in compliance with targets and objectives  

  •Evaluate guest satisfaction and put measures in place to meet department quality targets and objectives  

  • Staff training (induction, health and safety, security, technical and behavioural)  

  • Managing the Night Team to ensure effective delivery of sale and high standards of customer service 

   • Have full awareness of RBH brand standards and set up action plans to ensure that the Night team follow through on these on a daily basis  

  • Manage staff in line with the business needs, and costs within the department ensuring all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirements  

   • Handle complaints to the guest’s satisfaction whilst ensuring great communication / feedback is delivered to the relevant manager to action  

  • Support the bar and restaurant operation, as and when required  

  • Ensure policies and procedures are adhered to in line with company standards and financial audits  

  • Be confident in the ability to co-ordinate staff and guests in hotel evacuation and Fire safety  

  • Maintain a ‘hands on’ approach and always remain professional, creating a culture of excellent customer care, both internally and externally  

  • Conduct health and safety checks and night walks, ensuring a minimum of 3 security checks at regular intervals with emphasis on security, and fire safety 

   • Responsible for the Night Audits and closing the day’s business 

   • Full knowledge of computer system both outlook and OPERA PMS and carry out reception duties as necessary such as late check-ins, early check-outs, extending stays, wake up calls, no show, cancellation. 

  • Carry out a comprehensive hand over to early Duty Manager before end of shift 

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .