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Senior Night Manager
Dakota Newcastle
Senior Night Manager
Dakota Newcastle
Full Time
2
Years
Experience
Competitive salary
Start date Mon, 03 Mar 2025 12:00:00 GMT
Senior Night Manager
Dakota Newcastle
Full Time
2
Years
Experience
Competitive salary
Skills
Sevenrooms
Basic Knowledge of Wines
Microsoft Office
Basic Beers/Spirits Knowledge
Description
DAKOTA NEWCASTLE – SENIOR NIGHT MANAGER
Dakota Hotels is thrilled to bring our renowned luxury experience to the heart of Newcastle city centre in early 2025. To ensure a seamless opening, we are searching for an experienced Senior Nights Manager to join our pre-opening team starting in Spring 2025.
As Senior Nights Manager at Dakota Newcastle, you will be the driving force behind our night operations, leading a dedicated team to deliver an impeccable guest experience around the clock. This pivotal role requires a proactive leader with an eye for detail and a passion for excellence.
Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
PRIMARY ROLE RESPONSIBILITIES
As the Senior Night Manager, you will be responsible for the nights team including leadership responsibilities, delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, as well as ongoing performance management.
Develop and manage the departmental rota, oversee holiday schedules, performance appraisals, and stock levels to ensure smooth operations.
Responsible for carrying out Reception duties checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.
Knowledge of alcohol licensing and taking charge of the night shift during these hours ensuring we are adhering to legislation laws, keep the premises and our guests safe and secure, with the ability of being able to deescalate any security matters.
As the allocated Duty Manager, this role carries the responsibility of overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.
During night shift, be proactive in dividing time between managing the Reception Desk, vigilantly carrying out property walks, and overseeing the tasks being completed by the Nights Porters.
Working with the Front of House Team to deliver excellent service to our guests, even throughout the night. You will be responsible for upholding these standards and consistently delivering this with your team.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle opening early 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. The successful applicant will have/be:
A minimum of one years’ experience working as Duty Manager/Fire Warden in charge of running the nights shift for a hotel nights environment and one years' experience at supervisor level or above.
Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
Great communicator and a genuine people person.
A minimum of two years’ experience working in the hospitality industry, ideally in a 4 or 5-star hotel setting.
Supervisory or management experience (minimum two years), with the ability to lead and motivate a team.
A good understanding of health and safety regulations (relevant qualifications are advantageous, but training will be provided).
Flexibility to work night shifts, including weekends and holidays, as part of a dedicated leadership role.
Excellent communication and guest service skills, with the ability to resolve issues smoothly and efficiently.
PACKAGE
This is a permanent, full-time role offering a highly competitive salary.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
free private mental health support and counselling sessions
video GP consultations and private prescription services
access to daily rewards to be cashed out for shopping vouchers
-Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£200 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
DAKOTA NEWCASTLE – SENIOR NIGHT MANAGER
Dakota Hotels is thrilled to bring our renowned luxury experience to the heart of Newcastle city centre in early 2025. To ensure a seamless opening, we are searching for an experienced Senior Nights Manager to join our pre-opening team starting in Spring 2025.
As Senior Nights Manager at Dakota Newcastle, you will be the driving force behind our night operations, leading a dedicated team to deliver an impeccable guest experience around the clock. This pivotal role requires a proactive leader with an eye for detail and a passion for excellence.
Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
PRIMARY ROLE RESPONSIBILITIES
As the Senior Night Manager, you will be responsible for the nights team including leadership responsibilities, delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, as well as ongoing performance management.
Develop and manage the departmental rota, oversee holiday schedules, performance appraisals, and stock levels to ensure smooth operations.
Responsible for carrying out Reception duties checking guests in and out, supporting the Bar where required, ensuring the correct running of the Night Audit, banking, and completion of the Nights Cleaning Checklist.
Knowledge of alcohol licensing and taking charge of the night shift during these hours ensuring we are adhering to legislation laws, keep the premises and our guests safe and secure, with the ability of being able to deescalate any security matters.
As the allocated Duty Manager, this role carries the responsibility of overseeing the smooth running of the entire hotel during night time hours and the implementation of night time procedures, as well as ensuring the safety of our guests.
During night shift, be proactive in dividing time between managing the Reception Desk, vigilantly carrying out property walks, and overseeing the tasks being completed by the Nights Porters.
Working with the Front of House Team to deliver excellent service to our guests, even throughout the night. You will be responsible for upholding these standards and consistently delivering this with your team.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle opening early 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. The successful applicant will have/be:
A minimum of one years’ experience working as Duty Manager/Fire Warden in charge of running the nights shift for a hotel nights environment and one years' experience at supervisor level or above.
Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
Great communicator and a genuine people person.
A minimum of two years’ experience working in the hospitality industry, ideally in a 4 or 5-star hotel setting.
Supervisory or management experience (minimum two years), with the ability to lead and motivate a team.
A good understanding of health and safety regulations (relevant qualifications are advantageous, but training will be provided).
Flexibility to work night shifts, including weekends and holidays, as part of a dedicated leadership role.
Excellent communication and guest service skills, with the ability to resolve issues smoothly and efficiently.
PACKAGE
This is a permanent, full-time role offering a highly competitive salary.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
free private mental health support and counselling sessions
video GP consultations and private prescription services
access to daily rewards to be cashed out for shopping vouchers
-Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£200 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
Start date Mon, 03 Mar 2025 12:00:00 GMT
Senior Night Manager
Full Time
2
Years
Experience
Competitive salary
Skills
Sevenrooms
Basic Knowledge of Wines
Microsoft Office
Basic Beers/Spirits Knowledge
112 Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom