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Front Office Administrator
The Torridon
Front Office Administrator
The Torridon
Part Time
Competitive salary
Front Office Administrator
The Torridon
Part Time
Competitive salary
Skills
Microsoft Office
Description
SCOPE AND GENERAL PURPOSE
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES:
Guests
Team
Productivity
Health & Safety
Sustainability & Environment
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES:
Guests
- Assist with the booking and organisation of small events and functions as required.
- Handling guests arrivals, check-ins/check outs.
- Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence.
- Provide guests support during their stay so that they have their expectations exceeded.
- Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.
Team
- Ensure all appropriate departments are informed to meet and exceed the guests' requests
- Support FOH team as necessary
Productivity
- Assist with the coordination of Hart to ensure that it is always up to date and correct.
- Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department
- Maintain a tidy and organised reception desk and back-office area.
Health & Safety
- Report and concerns, near misses and support the see it, sort it, fix it and do not walk on by.
Sustainability & Environment
- Understand and embed The Torridon's sustainability policy practices into your shift.
- Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers.
SCOPE AND GENERAL PURPOSE
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES:
Guests
Team
Productivity
Health & Safety
Sustainability & Environment
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES:
Guests
- Assist with the booking and organisation of small events and functions as required.
- Handling guests arrivals, check-ins/check outs.
- Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence.
- Provide guests support during their stay so that they have their expectations exceeded.
- Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.
Team
- Ensure all appropriate departments are informed to meet and exceed the guests' requests
- Support FOH team as necessary
Productivity
- Assist with the coordination of Hart to ensure that it is always up to date and correct.
- Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department
- Maintain a tidy and organised reception desk and back-office area.
Health & Safety
- Report and concerns, near misses and support the see it, sort it, fix it and do not walk on by.
Sustainability & Environment
- Understand and embed The Torridon's sustainability policy practices into your shift.
- Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers.
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Front Office Administrator
Part Time
Competitive salary
Skills
Microsoft Office
Annat, Achnasheen, IV22 2EY, United Kingdom