FRONT OF HOUSE SUPERVISOR

We need a motivated and passionate Front of House Supervisor to join our Front Office team. Reporting into the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor for Generator London.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BARCELONA

You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge.

Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel!

NUTS AND BOLTS OF THE JOB

- To assist the Front Office Management team in the overall operation of the Front Office duties and assume responsibility in their absence
- To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
- To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
- To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the - Training Schedule issued by your Manager
- To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
- Carry out shift handovers and brief team members as required

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- Outgoing, bubbly and have a real passion for your role as Supervisor
- A positive approach, excellent organisational skills, and a passion for producing high quality customer care
- Strong team player with excellent communication skills
- Ability to work in a fast-paced environment
- You must be eligible to work in the EU to be considered for this role


YOUR ROCK STAR EXPERIENCE

- At least one year’s previous Reception Supervisory experience
- Previous experience in leading and motivating a team
- Competent level of IT proficiency

OUR EMPLOYEE BENEFITS]

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

FRONT OF HOUSE SUPERVISOR

We need a motivated and passionate Front of House Supervisor to join our Front Office team. Reporting into the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor for Generator London.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR BARCELONA

You'll find Generator Barcelona, hotel and hostel, in the buzzing district of Gracia. The hostel’s just a short walk from Gaudi's iconic Casa Batllo apartments. The interiors showcase a mix of styles and include an oversized wooden birdcage, a winding staircase and a mezzanine chill-out lounge.

Feast on local delicacies in our bar and lounge, which is decked out in ornate Hungarian concrete floor tiles and earthy raw metals and woods, and if you’re looking for a little more luxury, Generator Barcelona also offers terrace rooms and a penthouse apartment in the hotel with mind-blowing panoramic views of one of Europe’s best-looking cities. So much more than just a hostel!

NUTS AND BOLTS OF THE JOB

- To assist the Front Office Management team in the overall operation of the Front Office duties and assume responsibility in their absence
- To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
- To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
- To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the - Training Schedule issued by your Manager
- To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
- Carry out shift handovers and brief team members as required

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- Outgoing, bubbly and have a real passion for your role as Supervisor
- A positive approach, excellent organisational skills, and a passion for producing high quality customer care
- Strong team player with excellent communication skills
- Ability to work in a fast-paced environment
- You must be eligible to work in the EU to be considered for this role


YOUR ROCK STAR EXPERIENCE

- At least one year’s previous Reception Supervisory experience
- Previous experience in leading and motivating a team
- Competent level of IT proficiency

OUR EMPLOYEE BENEFITS]

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!