English Speaking Central Reservations Agent

Barcelona | Central Reservations | Full-time | Monday–Friday

Description
This isn’t a typical reservations role. It’s where sales meets operations. Based in our centralised Central Reservations Office (CRO) in Barcelona, you’ll manage high-value group bookings across international markets, working closely with our Revenue, Sales and Operations teams. Your impact is measurable in conversion, revenue and client relationships, and alongside a competitive salary, you’ll earn a sales bonus linked directly to your conversion and revenue performance. It’s a real stepping stone into key accounts, revenue management, sales or team leadership. Monday to Friday, no weekends.

WHY GENERATOR?
Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

WHAT YOU’LL DO

• Manage high-value group reservations across direct, OTA and wholesale channels
• Proactively convert enquiries into confirmed business to drive revenue
• Build, negotiate and optimise group quotes, including upselling opportunities
• Take full ownership of billing, deposits and payment processes
• Ensure accuracy and efficiency across all systems and platforms
• Collaborate with Revenue, Sales and Operations teams to maximise results
• Build strong, lasting relationships with clients and partners

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

WHO YOU ARE

• A commercially minded person who doesn’t just quote but converts
• A natural communicator who loves building relationships
• Confident handling high volumes and complex bookings
• Highly organised, with a talent for prioritising
• Someone who thrives in a fast-paced, performance-driven environment

YOUR EXPERIENCE

• Solid experience in hotel reservations and customer service (group bookings preferred)
• Fluent English; additional languages are a strong plus
• Experience with PMS systems (MEWS is a plus)
• Familiarity with OTAs, wholesale platforms and booking channels
• Good working knowledge of Microsoft Office

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 free nights at any Generator property globally
• Reduced room rates for you, your friends and your family
• International career opportunities, so you can travel the world while working with us
• A birthday holiday on top of your annual leave
• Fertility Treatment Support Leave: up to three days’ paid leave in any one year
• Company contribution towards gym membership and other health and wellbeing initiatives

SO YOU THINK THIS MIGHT BE YOU?
Apply now, and if you have any questions, please let us know.

To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages.

We look forward to hearing from you. Join us and help us achieve our Vision!

Barcelona | Central Reservations | Full-time | Monday–Friday

Description
This isn’t a typical reservations role. It’s where sales meets operations. Based in our centralised Central Reservations Office (CRO) in Barcelona, you’ll manage high-value group bookings across international markets, working closely with our Revenue, Sales and Operations teams. Your impact is measurable in conversion, revenue and client relationships, and alongside a competitive salary, you’ll earn a sales bonus linked directly to your conversion and revenue performance. It’s a real stepping stone into key accounts, revenue management, sales or team leadership. Monday to Friday, no weekends.

WHY GENERATOR?
Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.

Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

WHAT YOU’LL DO

• Manage high-value group reservations across direct, OTA and wholesale channels
• Proactively convert enquiries into confirmed business to drive revenue
• Build, negotiate and optimise group quotes, including upselling opportunities
• Take full ownership of billing, deposits and payment processes
• Ensure accuracy and efficiency across all systems and platforms
• Collaborate with Revenue, Sales and Operations teams to maximise results
• Build strong, lasting relationships with clients and partners

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

WHO YOU ARE

• A commercially minded person who doesn’t just quote but converts
• A natural communicator who loves building relationships
• Confident handling high volumes and complex bookings
• Highly organised, with a talent for prioritising
• Someone who thrives in a fast-paced, performance-driven environment

YOUR EXPERIENCE

• Solid experience in hotel reservations and customer service (group bookings preferred)
• Fluent English; additional languages are a strong plus
• Experience with PMS systems (MEWS is a plus)
• Familiarity with OTAs, wholesale platforms and booking channels
• Good working knowledge of Microsoft Office

WHAT’S IN IT FOR YOU – Our benefits include:

• 2 free nights at any Generator property globally
• Reduced room rates for you, your friends and your family
• International career opportunities, so you can travel the world while working with us
• A birthday holiday on top of your annual leave
• Fertility Treatment Support Leave: up to three days’ paid leave in any one year
• Company contribution towards gym membership and other health and wellbeing initiatives

SO YOU THINK THIS MIGHT BE YOU?
Apply now, and if you have any questions, please let us know.

To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages.

We look forward to hearing from you. Join us and help us achieve our Vision!