FRONT OFFICE AGENT

We need an exceptional and passionate Front Office Agent to join our team and to support the Front Office team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Agent for Generator Berlin Mitte.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

You make sure that our guests feel completely at ease here with us and are therefore on hand with help and advice. Reception is the heart of the hostel and your service contributes significantly to their well-being. You are aware of this responsibility at all times. You report directly to the FO management. Together with your team of up to 7 people, you will ensure that everything runs smoothly in the department. The weekly benchmark here is guest satisfaction.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

- Previous experience working in the hospitality industry and in a similar role
- Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
- Competent level of IT proficiency
- Conversant in at least one Property Management System

OUR EMPLOYEE BENEFITS

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

FRONT OFFICE AGENT

We need an exceptional and passionate Front Office Agent to join our team and to support the Front Office team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Agent for Generator Berlin Mitte.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

You make sure that our guests feel completely at ease here with us and are therefore on hand with help and advice. Reception is the heart of the hostel and your service contributes significantly to their well-being. You are aware of this responsibility at all times. You report directly to the FO management. Together with your team of up to 7 people, you will ensure that everything runs smoothly in the department. The weekly benchmark here is guest satisfaction.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- Passionate for hospitality and the youth travel market
- Passionate for delivering excellent customer service
- Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

- Previous experience working in the hospitality industry and in a similar role
- Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
- Competent level of IT proficiency
- Conversant in at least one Property Management System

OUR EMPLOYEE BENEFITS

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!