We’re looking for a tech-savvy, detail-obsessed, hospitality-loving systems superstar to join our global team. If you’re the kind of person who thrives on solving puzzles, connecting dots, untangling integrations and keeping digital chaos in check, then your journey should probably start here.

Because this isn’t just another support role - this is your chance to keep the beating digital heart of Europe’s fastest-moving, ground-breaking lifestyle & hospitality brand alive, thriving and humming in perfect sync.

WHO ARE WE

Generator is a global lifestyle hospitality platform operating across two unique brands (Generator and Freehand). Our vision is to become the world’s leading design-led accommodation brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation all within prime gateway, city centre locations.

NUTS AND BOLTS OF THE JOB

• Manage user access and configuration in MEWS and Pxier across all properties
• Keep systems sharp through routine evaluations, case management and streamlined setups
• Monitor all integrations to ensure stability, accuracy and seamless connectivity
• Produce and share key operational and financial reports
• Run audits to guarantee flawless tax compliance across multiple jurisdictions
• Partner with Revenue & Distribution to perfect rate mapping and OTA visibility
• Support Operations & Finance with ledger reconciliation, workflows and payment/OTA issues
• Act as the go-between for property teams and vendors - escalate, track and resolve
• Spot opportunities to automate, integrate and reduce manual tasks for 500+ users
• Support MEWS and Pxier development, including beta and pilot testing
• Analyse platform costs to identify efficiency gains and savings
• Coordinate upgrades, migrations and compliance projects
• Provide global PMS and Events support, including front desk workflows

WHAT’S IN YOUR DNA

• Passion for hospitality tech and guest-facing systems
• Laser-sharp attention to detail across rates, availability, events and financial data
• Natural problem-solver with a proactive mindset
• Strong organisational and project management skills with commercial awareness
• A social collaborator across global Revenue, Distribution, Ops and Finance teams
• Thrives independently and in fast-paced environments
• Solid understanding of PMS, revenue principles, OTA connectivity and channel management
• Able to translate technical requirements into everyday language
• Basic HTML/CSS/JS helpful
• IT know-how beneficial, but hospitality ops experience valued even more
• Fluent English (bonus: Spanish, German or Italian)

YOUR ROCK STAR EXPERIENCE

• 2–3 years in hotel operations (Front Office, Reservations, Events or Revenue)
• Hands-on PMS experience — MEWS is a big plus
• Experience training teams and creating operational documentation
• Familiarity with revenue systems, OTA connectivity and distribution workflows
• Events or group bookings experience desirable
• Hospitality background preferred
• Bonus: front-end skills (HTML, CSS, JS) for building group menus

OUR HQ EMPLOYEE BENEFITS (there’s tons of them & ever increasing!)

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good!
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That’s cool. Send us your application in English. Questions? Just shout.

And if you want to know why penguins don’t hang out at the North Pole, or uncover the meaning of life, check out jobs.staygenerator.com or our socials - they’ve got answers to everything. Probably.

We can't wait to hear from you. Join us and help power the future of Generator.

We’re looking for a tech-savvy, detail-obsessed, hospitality-loving systems superstar to join our global team. If you’re the kind of person who thrives on solving puzzles, connecting dots, untangling integrations and keeping digital chaos in check, then your journey should probably start here.

Because this isn’t just another support role - this is your chance to keep the beating digital heart of Europe’s fastest-moving, ground-breaking lifestyle & hospitality brand alive, thriving and humming in perfect sync.

WHO ARE WE

Generator is a global lifestyle hospitality platform operating across two unique brands (Generator and Freehand). Our vision is to become the world’s leading design-led accommodation brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation all within prime gateway, city centre locations.

NUTS AND BOLTS OF THE JOB

• Manage user access and configuration in MEWS and Pxier across all properties
• Keep systems sharp through routine evaluations, case management and streamlined setups
• Monitor all integrations to ensure stability, accuracy and seamless connectivity
• Produce and share key operational and financial reports
• Run audits to guarantee flawless tax compliance across multiple jurisdictions
• Partner with Revenue & Distribution to perfect rate mapping and OTA visibility
• Support Operations & Finance with ledger reconciliation, workflows and payment/OTA issues
• Act as the go-between for property teams and vendors - escalate, track and resolve
• Spot opportunities to automate, integrate and reduce manual tasks for 500+ users
• Support MEWS and Pxier development, including beta and pilot testing
• Analyse platform costs to identify efficiency gains and savings
• Coordinate upgrades, migrations and compliance projects
• Provide global PMS and Events support, including front desk workflows

WHAT’S IN YOUR DNA

• Passion for hospitality tech and guest-facing systems
• Laser-sharp attention to detail across rates, availability, events and financial data
• Natural problem-solver with a proactive mindset
• Strong organisational and project management skills with commercial awareness
• A social collaborator across global Revenue, Distribution, Ops and Finance teams
• Thrives independently and in fast-paced environments
• Solid understanding of PMS, revenue principles, OTA connectivity and channel management
• Able to translate technical requirements into everyday language
• Basic HTML/CSS/JS helpful
• IT know-how beneficial, but hospitality ops experience valued even more
• Fluent English (bonus: Spanish, German or Italian)

YOUR ROCK STAR EXPERIENCE

• 2–3 years in hotel operations (Front Office, Reservations, Events or Revenue)
• Hands-on PMS experience — MEWS is a big plus
• Experience training teams and creating operational documentation
• Familiarity with revenue systems, OTA connectivity and distribution workflows
• Events or group bookings experience desirable
• Hospitality background preferred
• Bonus: front-end skills (HTML, CSS, JS) for building group menus

OUR HQ EMPLOYEE BENEFITS (there’s tons of them & ever increasing!)

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good!
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That’s cool. Send us your application in English. Questions? Just shout.

And if you want to know why penguins don’t hang out at the North Pole, or uncover the meaning of life, check out jobs.staygenerator.com or our socials - they’ve got answers to everything. Probably.

We can't wait to hear from you. Join us and help power the future of Generator.