We need an exceptional and passionate Assistant Front of House Manager to join our team and to support the Front of House Manager. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Assistant Front of House Manager for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR VENICE

It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.

Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.

Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas – all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?

NUTS AND BOLTS OF THE JOB

• Supporting and reporting into Front of House Manager
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
• Build and lead a FOH team who get Generator and want to be themselves
• Ensure that your team remains up to date with all local, national and international trends
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Hands-on experience
• Ability to work in a fast-paced environment
• Available to work when needed, including weekends, holidays, and nights
• You must be eligible to work in the EU to be considered for this role

• Previous experience working in the hospitality industry and in a similar role
• Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
• Competent level of IT proficiency
• Conversant in at least one Property Management System

• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools

We need an exceptional and passionate Assistant Front of House Manager to join our team and to support the Front of House Manager. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Assistant Front of House Manager for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT GENERATOR VENICE

It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.

Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.

Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas – all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?

NUTS AND BOLTS OF THE JOB

• Supporting and reporting into Front of House Manager
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
• Build and lead a FOH team who get Generator and want to be themselves
• Ensure that your team remains up to date with all local, national and international trends
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Hands-on experience
• Ability to work in a fast-paced environment
• Available to work when needed, including weekends, holidays, and nights
• You must be eligible to work in the EU to be considered for this role

• Previous experience working in the hospitality industry and in a similar role
• Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
• Competent level of IT proficiency
• Conversant in at least one Property Management System

• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools