Kitchen Manager

Job Title: Kitchen Manager
Reports to: Multi-unit Manager
Classification: Full-time, hourly
Wage: $21-23/hour + tips

What's the job?

In this role you will lead the overall food experience of a single GGET location. You will ensure a safe food environment for all guests and team members. You will provide excellent support for the Kitchen Team, training them on relevant SOPs, kitchen skills, and menu knowledge. You will ensure the BOH space is organized and is a safe work environment.

You will demonstrate a complete understanding of G&B and GGET values and standards, including the 10 Principles of Customer Service, as outlined in the Company’s training documents. You will be accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

Ensure quality, quantity, taste, and safety of food produced

• Perform QC checks; inspect all orders received for quality and completeness; regularly taste food produced for service

• Ensure food safety protocols are in place and being followed at all times (e.g. temperature and hold times, sanitation, food storage hierarchy, hand washing)

• Maintain proper pars, waste, and ordering systems

Train and develop the Kitchen Team

• Identify skill gaps and development areas for the team

• Provide coaching/training on 10 principles of service

• Train team and hold accountable to food menu knowledge and preparation standards

• Provide effective coaching and model healthy feedback standards 

Ensure you are meeting ticket time goals

• Ensure kitchen team is aware of ticket time goals

• Ensure team has proper mise en place

• Ensure kitchen team is hustling, moving quickly, and getting things done

Take ownership of BOH facilities and equipment

• Perform regular preventative maintenance of kitchen equipment

• Ensure opening and closing checklists are in use

• Communicate with MUM when things need to be ordered to make repairs, or service needs to be placed

Work with the FOH to ensure an excellent guest experience

• Ensure kitchen team (BOH) maintains constant communication with cafe team (FOH)

• Perform table touches to ensure guest satisfaction; act on any critical feedback

• Communicate 86’d items to entire team

Other Job Duties

Be kind, engaging, and knowledgeable about our offerings generally

• Offer feedback and action steps to assist in team improvement

• Manage back of house inventory and ordering systems

• Hold staff accountable for quality control of product, recipes, equipment operation and maintenance

• Demonstrate proficiency in all BOH roles of the shop

• Replenish inventory or make proper substitutions for pars

• Proactively pass on knowledge to new staff

• Address facility issues and implement preventative maintenance

• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations

• Coach other team members in time management, task completion, and intentional operation

• Participate in staff reviews

• Act on behalf of the GM when no other leadership is present
  
  

Required Skills, Knowledge, and Abilities

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents

• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality

• Effectively delegates tasks to members of the back of house team

• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately

• Hold the team accountable to meeting the high standard of GGET team performance

• Maintains a safe environment for all employees and customers

• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment

• Availability for both weekend days and overall schedule availability

• Must be able to provide reliable transportation to/from work and for work-related errands

• Must be proficient with Email, Google Drive, Slack and Microsoft Office
  
  

Experiential Qualifications

• Experience in a high-volume and/or quality driven food service environment is a must

• You have excellent knife and general kitchen skills

• You are able to lead others

• You share our passion for coffee, food, and hospitality

• You want to be a part of a team that works hard and wants to do things the right way.

• Experience managing diverse teams
  
  

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the kitchen frequently throughout shift

• Ability to operate job related tools, such as knives

• Ability to communicate with coworkers and customers

• Ability to frequently move prep items in bins weighing up to 40lbs

• Exposure to kitchen environment with hot surfaces
  
  
  

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Kitchen Manager
Reports to: Multi-unit Manager
Classification: Full-time, hourly
Wage: $21-23/hour + tips

What's the job?

In this role you will lead the overall food experience of a single GGET location. You will ensure a safe food environment for all guests and team members. You will provide excellent support for the Kitchen Team, training them on relevant SOPs, kitchen skills, and menu knowledge. You will ensure the BOH space is organized and is a safe work environment.

You will demonstrate a complete understanding of G&B and GGET values and standards, including the 10 Principles of Customer Service, as outlined in the Company’s training documents. You will be accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

Ensure quality, quantity, taste, and safety of food produced

• Perform QC checks; inspect all orders received for quality and completeness; regularly taste food produced for service

• Ensure food safety protocols are in place and being followed at all times (e.g. temperature and hold times, sanitation, food storage hierarchy, hand washing)

• Maintain proper pars, waste, and ordering systems

Train and develop the Kitchen Team

• Identify skill gaps and development areas for the team

• Provide coaching/training on 10 principles of service

• Train team and hold accountable to food menu knowledge and preparation standards

• Provide effective coaching and model healthy feedback standards 

Ensure you are meeting ticket time goals

• Ensure kitchen team is aware of ticket time goals

• Ensure team has proper mise en place

• Ensure kitchen team is hustling, moving quickly, and getting things done

Take ownership of BOH facilities and equipment

• Perform regular preventative maintenance of kitchen equipment

• Ensure opening and closing checklists are in use

• Communicate with MUM when things need to be ordered to make repairs, or service needs to be placed

Work with the FOH to ensure an excellent guest experience

• Ensure kitchen team (BOH) maintains constant communication with cafe team (FOH)

• Perform table touches to ensure guest satisfaction; act on any critical feedback

• Communicate 86’d items to entire team

Other Job Duties

Be kind, engaging, and knowledgeable about our offerings generally

• Offer feedback and action steps to assist in team improvement

• Manage back of house inventory and ordering systems

• Hold staff accountable for quality control of product, recipes, equipment operation and maintenance

• Demonstrate proficiency in all BOH roles of the shop

• Replenish inventory or make proper substitutions for pars

• Proactively pass on knowledge to new staff

• Address facility issues and implement preventative maintenance

• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations

• Coach other team members in time management, task completion, and intentional operation

• Participate in staff reviews

• Act on behalf of the GM when no other leadership is present
  
  

Required Skills, Knowledge, and Abilities

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents

• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality

• Effectively delegates tasks to members of the back of house team

• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately

• Hold the team accountable to meeting the high standard of GGET team performance

• Maintains a safe environment for all employees and customers

• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment

• Availability for both weekend days and overall schedule availability

• Must be able to provide reliable transportation to/from work and for work-related errands

• Must be proficient with Email, Google Drive, Slack and Microsoft Office
  
  

Experiential Qualifications

• Experience in a high-volume and/or quality driven food service environment is a must

• You have excellent knife and general kitchen skills

• You are able to lead others

• You share our passion for coffee, food, and hospitality

• You want to be a part of a team that works hard and wants to do things the right way.

• Experience managing diverse teams
  
  

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the kitchen frequently throughout shift

• Ability to operate job related tools, such as knives

• Ability to communicate with coworkers and customers

• Ability to frequently move prep items in bins weighing up to 40lbs

• Exposure to kitchen environment with hot surfaces
  
  
  

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.