Job Title: Kitchen Manager
Reports to: Multi-unit Manager
Classification: Full-time, hourly
Wage: $21-23/hour + tips
What's the job?
In this role you will lead the overall food experience of a single GGET location. You will ensure a safe food environment for all guests and team members. You will provide excellent support for the Kitchen Team, training them on relevant SOPs, kitchen skills, and menu knowledge. You will ensure the BOH space is organized and is a safe work environment.
You will demonstrate a complete understanding of G&B and GGET values and standards, including the 10 Principles of Customer Service, as outlined in the Company’s training documents. You will be accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.
Key Responsibilities
Ensure quality, quantity, taste, and safety of food produced
Perform QC checks; inspect all orders received for quality and completeness; regularly taste food produced for service
Ensure food safety protocols are in place and being followed at all times (e.g. temperature and hold times, sanitation, food storage hierarchy, hand washing)
Maintain proper pars, waste, and ordering systems
Train and develop the Kitchen Team
Identify skill gaps and development areas for the team
Provide coaching/training on 10 principles of service
Train team and hold accountable to food menu knowledge and preparation standards
Provide effective coaching and model healthy feedback standards
Ensure you are meeting ticket time goals
Ensure kitchen team is aware of ticket time goals
Ensure team has proper mise en place
Ensure kitchen team is hustling, moving quickly, and getting things done
Take ownership of BOH facilities and equipment
Perform regular preventative maintenance of kitchen equipment
Ensure opening and closing checklists are in use
Communicate with MUM when things need to be ordered to make repairs, or service needs to be placed
Work with the FOH to ensure an excellent guest experience
Ensure kitchen team (BOH) maintains constant communication with cafe team (FOH)
Perform table touches to ensure guest satisfaction; act on any critical feedback
Communicate 86’d items to entire team
Other Job Duties
Be kind, engaging, and knowledgeable about our offerings generally
Offer feedback and action steps to assist in team improvement
Manage back of house inventory and ordering systems
Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
Demonstrate proficiency in all BOH roles of the shop
Replenish inventory or make proper substitutions for pars
Proactively pass on knowledge to new staff
Address facility issues and implement preventative maintenance
Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
Coach other team members in time management, task completion, and intentional operation
Participate in staff reviews
Act on behalf of the GM when no other leadership is present
Required Skills, Knowledge, and Abilities
Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents
Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
Effectively delegates tasks to members of the back of house team
Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
Hold the team accountable to meeting the high standard of GGET team performance
Maintains a safe environment for all employees and customers
Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
Availability for both weekend days and overall schedule availability
Must be able to provide reliable transportation to/from work and for work-related errands
Must be proficient with Email, Google Drive, Slack and Microsoft Office
Experiential Qualifications
Experience in a high-volume and/or quality driven food service environment is a must
You have excellent knife and general kitchen skills
You are able to lead others
You share our passion for coffee, food, and hospitality
You want to be a part of a team that works hard and wants to do things the right way.
Experience managing diverse teams
Physical Requirements, with or without a reasonable accommodation
Ability to move about the kitchen frequently throughout shift
Ability to operate job related tools, such as knives
Ability to communicate with coworkers and customers
Ability to frequently move prep items in bins weighing up to 40lbs
Exposure to kitchen environment with hot surfaces
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Title: Kitchen Manager
Reports to: Multi-unit Manager
Classification: Full-time, hourly
Wage: $21-23/hour + tips
What's the job?
In this role you will lead the overall food experience of a single GGET location. You will ensure a safe food environment for all guests and team members. You will provide excellent support for the Kitchen Team, training them on relevant SOPs, kitchen skills, and menu knowledge. You will ensure the BOH space is organized and is a safe work environment.
You will demonstrate a complete understanding of G&B and GGET values and standards, including the 10 Principles of Customer Service, as outlined in the Company’s training documents. You will be accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.
Key Responsibilities
Ensure quality, quantity, taste, and safety of food produced
Perform QC checks; inspect all orders received for quality and completeness; regularly taste food produced for service
Ensure food safety protocols are in place and being followed at all times (e.g. temperature and hold times, sanitation, food storage hierarchy, hand washing)
Maintain proper pars, waste, and ordering systems
Train and develop the Kitchen Team
Identify skill gaps and development areas for the team
Provide coaching/training on 10 principles of service
Train team and hold accountable to food menu knowledge and preparation standards
Provide effective coaching and model healthy feedback standards
Ensure you are meeting ticket time goals
Ensure kitchen team is aware of ticket time goals
Ensure team has proper mise en place
Ensure kitchen team is hustling, moving quickly, and getting things done
Take ownership of BOH facilities and equipment
Perform regular preventative maintenance of kitchen equipment
Ensure opening and closing checklists are in use
Communicate with MUM when things need to be ordered to make repairs, or service needs to be placed
Work with the FOH to ensure an excellent guest experience
Ensure kitchen team (BOH) maintains constant communication with cafe team (FOH)
Perform table touches to ensure guest satisfaction; act on any critical feedback
Communicate 86’d items to entire team
Other Job Duties
Be kind, engaging, and knowledgeable about our offerings generally
Offer feedback and action steps to assist in team improvement
Manage back of house inventory and ordering systems
Hold staff accountable for quality control of product, recipes, equipment operation and maintenance
Demonstrate proficiency in all BOH roles of the shop
Replenish inventory or make proper substitutions for pars
Proactively pass on knowledge to new staff
Address facility issues and implement preventative maintenance
Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
Coach other team members in time management, task completion, and intentional operation
Participate in staff reviews
Act on behalf of the GM when no other leadership is present
Required Skills, Knowledge, and Abilities
Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents
Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
Effectively delegates tasks to members of the back of house team
Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
Hold the team accountable to meeting the high standard of GGET team performance
Maintains a safe environment for all employees and customers
Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
Availability for both weekend days and overall schedule availability
Must be able to provide reliable transportation to/from work and for work-related errands
Must be proficient with Email, Google Drive, Slack and Microsoft Office
Experiential Qualifications
Experience in a high-volume and/or quality driven food service environment is a must
You have excellent knife and general kitchen skills
You are able to lead others
You share our passion for coffee, food, and hospitality
You want to be a part of a team that works hard and wants to do things the right way.
Experience managing diverse teams
Physical Requirements, with or without a reasonable accommodation
Ability to move about the kitchen frequently throughout shift
Ability to operate job related tools, such as knives
Ability to communicate with coworkers and customers
Ability to frequently move prep items in bins weighing up to 40lbs
Exposure to kitchen environment with hot surfaces
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.