Outline of Position
Oversees all aspects of Hotel cleanliness in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organizing and directing all hotel accommodation and laundry services.
Key Duties and Responsibilities
Operational
Planning and Organizing
- Ensure strict housekeeping SOPs are in place and continually updated and adhered to.
- Ensure all team members attend all training as required by the company.
- Ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded to the attention of the Hotel Manager.
- Control and analyze departmental costs continuously and implement corrective actions as required.
- Ensure adequate checklists and records are in place.
- Oversee the annual operating budget for the housekeeping department. Ensure oversight of key costs such as payroll, energy, stock and supplies.
- Ensure all working materials/equipment, areas, and signage are maintained in good condition. All faulty/damaged equipment and health and safety concerns are immediately reported.
Our expectations of you:
- Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
- To be fully aware of all company policies and procedures.
- To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
- Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
- Be consistently well-groomed and professional in appearance and presentation at all times.
- Be innovative – develop and implement new ideas contributing to company success.
- Protect and promote the image of The Address Collective at all times
- Strive for excellence. Be a mentor for your team and always lead by example.
Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.