Employee Records
Housekeeping Manager
The Address Glasgow
Full Time
3 Years Experience
Coins Icon Competitive salary
Housekeeping Manager
The Address Glasgow

Full Time
3 Years Experience
Coins Icon Competitive salary
Skills
Microsoft Office
Description
Description
Outline of Position
Oversees all aspects of Hotel cleanliness in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organizing and directing all hotel accommodation and laundry services.

 Key Duties and Responsibilities
 Operational
  • Ensure the highest standards of cleanliness in all areas of the hotel, including rooms, public areas, back of house, staff areas and hotel exterior.
  • Conduct rigorous checking systems and ensure the team is fully trained in all aspects of the housekeeping department.
  • Liaise with the front office to coordinate the allocation of accommodation.
  • Liaise with all other departments within the hotel if and when required.
  • Manage staff rotas and supervisory cover for the housekeeping department.
  • Inspect the hotel daily to meet the highest hygiene, health, and safety regulations.
  • Recruit and supervise a team of room attendants, linen porters in cooperation with the HR department.
  • Coordinate and arrange laundry and linen supplies. Manage all laundry operations.
  • Manage hotel lost property as per company policy.
  • Carry out duty management shifts as required.
 Planning and Organizing
  • Ensure strict housekeeping SOPs are in place and continually updated and adhered to.
  • Ensure all team members attend all training as required by the company.
  • Ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded to the attention of the Hotel Manager.
  • Control and analyze departmental costs continuously and implement corrective actions as required.
  • Ensure adequate checklists and records are in place.
  • Oversee the annual operating budget for the housekeeping department. Ensure oversight of key costs such as payroll, energy, stock and supplies.
  • Ensure all working materials/equipment, areas, and signage are maintained in good condition. All faulty/damaged equipment and health and safety concerns are immediately reported.
Our expectations of you:
  • Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
  • To be fully aware of all company policies and procedures.
  • To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
  • Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
  • Be consistently well-groomed and professional in appearance and presentation at all times.
  • Be innovative – develop and implement new ideas contributing to company success.
  • Protect and promote the image of The Address Collective at all times
  • Strive for excellence. Be a mentor for your team and always lead by example.
Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role.