Let’s get to the detail shall we?

As a dynamic General Manager you will be responsible for all areas of the business to ensure the success of our high-volume operation showcasing your skills and knowledge to ensure a memorable guest experience delivered by a motivated and skilled team.  

With the ability to manage and overcome challenges as they arise in daily operations you will need to be highly adaptable, positive and a fantastic team player!  We want to make sure our team members and customers have a Sicker Than Yo Average time in our venues, so being responsible for all aspects of the business to make sure the experience is safe, fun and extremely well organised will be key to success!

Have you got what it takes?

We are looking for an exceptional individual with proven experience of working in a similar operation who can lead from the front to ensure consistent site and team performance. With strong operational skills you will thrive in a fast paced and creative hospitality environment and be commercially savvy with the ability to effectively develop your team while driving sales and profitability.

You will bring a creative, enthusiastic and confident approach that is right up our street as we want you to inspire everyone you work with! You will have solid knowledge of venue compliance, licensing, health and safety and HR best practice to manage our people effectively. We are looking for a natural leader that can step into any area of the business and push our already high standards to the limit. You will have solid General Manager experience with a strong track record of previously delivering effectively in Duty Manager roles, so that you understand every aspect of venue operations and can lead the development the next generation of managers for our business. 

Essential

• General Manager experience in a large busy venue
• Strong administrative skills
• Demonstrated ability to lead a customer focussed team to deliver high standards
• Comfort working with budgets, payroll, revenue and forecasting
• Strong communication and engagement skills
• Solid knowledge of compliance, health and safety and licensing laws
• England and Wales/Scottish Personal Licence

Desired

• Experience in a multi-site unit, managing multiple locations within a complex
• Food safety and hygiene qualifications
• Health and Safety accreditation

Showcasing your fantastic customer service skills will be the top priority and your role will include:

• Recruiting, training and supervising staff levels across the different venues  and developing your managers.
• Managing budget in relation to controllable costs on site level and ensuring your managers are effectively managing these.
• Ensuring compliance with health and safety legislation and licensing laws.
• Responsible for ensuring that all relevant sections follow procedures in relation to stock-taking and re-stocking.
• Handling administration and paperwork ensuring that all confidential documents are secured and that any personal data is stored safely.
• Liaising with customers, employees, suppliers, licensing authorities, sales  representatives and the emergency services.
• Constant visual, regulatory and financial assessments of the venues, highlighting and making improvements to the running of the business.
• Setting targets and maximising profitability.
• Ensuring that the general upkeep of the venue is in line with company standards in relation to maintenance, cleanliness and customer facing  presentation.

Our Sicker Than Yo Average Offer:

• Private Medical and Life Insurance following successful probation.
• 24/7 access to a free, confidential BUPA employee assistance programme.
• Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work.
• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends.
• Stakeholder pension scheme.
• 28 days per year annual leave including bank holidays.
• Ongoing training and career development.

Want to join our amazing team?

We believe the right people find us - positive personalities with the energy & passion to provide THE BEST experiences for our guests and teams. Our culture is social & fun so if you want to collaborate with the best in creating jaw dropping guest experiences, apply now.