We are Gravity, join us for this exciting adventure…

We are Gravity, we are the UK’s biggest names in active entertainment. Fun is our key word, where our sites offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling.

This year we have just opened Gravity Max in Liverpool, and now we are moving on to our next adventure which will be happening in Westfield Stratford.

For this we are now looking for a General Manager to join us to work on the mobilisation, and then running of this brand-new site, due to open Q1 2024, and then to manage and develop the operation once it goes live.

Stratford is going to attract all ages, it will have activities such as a merging dual track indoor karting circuit, Arcade, Immersive Gamebox, Karaoke, Shuffleboards, Augmented Darts and more including a full Food and beverage offering. We will be creating a stir and adding a new dimension of entertainment to Stratford.

More about you….

We are looking for a leader, someone who is happy to roll their sleeves up and get the job done. Your background will be a mix of leisure with some F&B. Perhaps you have multisite operations experience, as you will be juggling a lot of areas in this role.

You will be responsible for the delivery of all site operations at our newest site, ensuring that operational plans are developed and implemented to achieve and exceed the sites Key Performance Indicator’s (KPI’s). To lead, develop and inspire the team to drive efficiencies and ensure all areas exceed guest expectations in line with Gravity’s Mission, Vision, and Values.

The site will have a management structure to support you, and you will have a predicted headcount of 120 plus staff. All will need to be managed and have the highest service and safety standards instilled in them.

Your key accountabilities and responsibilities

·       Lead the team to deliver on all departmental KPIs, including wage ratio and financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements.

·       Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered and in accordance with the relevant Standard Operating Procedures (SOP).

·       Ensure effective budgetary management in all departments. Manage all cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability.

·       Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term. Assist the Marketing Department with the development and implementation of local marketing initiatives for each department.

·       Work with the Sales and Marketing Departments to establish the corporate income stream and to maximise the growth of the offering across all departments.

·       Ensure that all departments comply with the requirements of the relevant Company policies, Health and Safety requirements and relevant legislation, to minimise risk and protect staff, guests and the reputation of the business.

·       Oversee and support the management teams with accident prevention to ensure consistency across all areas.

·       Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members.

Your experience

• 2-4 years proven operational leadership in a customer facing business, managing diverse teams.
• A proven track record of attracting new customers and delivering consistently good guest experiences.
• Experience of managing a P&L, including financial sales budgets and stock control.
• A demonstratable track record of recruiting, developing, and retaining talent.

Your personal qualities

• You are a motivator with strong leadership skills.
• You can communicate effectively and vary their leadership style to suit the situation and the individual.
• You will have flexibility in working hours, we operate 7 days a week, from morning to late evening.
• Able to influence and work collaboratively at all levels across the business.
• Proactive organisational and time management skills.
• Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff.
• Knowledge of Health and Safety, Food and Consumer legislation and regulations.

Oh, and we want someone who likes to have fun and knows how to make the teams day fun!

What’s in it for you?

Firstly, you will be joining Gravity during an incredible stage of growth. You will be opening our third Gravity Max site, complimenting the Wandsworth and Liverpool venues. This is on top of our network of Gravity Active Trampoline and Karting centres across the UK, and our Gravity Social in Warrington.

You will also have

·       The opportunity for further develop your career through development and training.

·       A full-time permanent contract, with a salary of up to £55,000 plus attractive bonus

·       Free entry to our Gravity Active trampoline parks

·       75% discount on Gravity Max activities

·       Discounted food while on and off shift

·       Our EAP Scheme

·       Contributory health care scheme

You will be also joining a tremendous team, both on site, but more importantly within the whole business where everyone is here to support and work with you, from the CEO down, it’s a great culture where the teams all pull in the same direction.

#wearegravity #tigwag #fun

We are Gravity, join us for this exciting adventure…

We are Gravity, we are the UK’s biggest names in active entertainment. Fun is our key word, where our sites offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling.

This year we have just opened Gravity Max in Liverpool, and now we are moving on to our next adventure which will be happening in Westfield Stratford.

For this we are now looking for a General Manager to join us to work on the mobilisation, and then running of this brand-new site, due to open Q1 2024, and then to manage and develop the operation once it goes live.

Stratford is going to attract all ages, it will have activities such as a merging dual track indoor karting circuit, Arcade, Immersive Gamebox, Karaoke, Shuffleboards, Augmented Darts and more including a full Food and beverage offering. We will be creating a stir and adding a new dimension of entertainment to Stratford.

More about you….

We are looking for a leader, someone who is happy to roll their sleeves up and get the job done. Your background will be a mix of leisure with some F&B. Perhaps you have multisite operations experience, as you will be juggling a lot of areas in this role.

You will be responsible for the delivery of all site operations at our newest site, ensuring that operational plans are developed and implemented to achieve and exceed the sites Key Performance Indicator’s (KPI’s). To lead, develop and inspire the team to drive efficiencies and ensure all areas exceed guest expectations in line with Gravity’s Mission, Vision, and Values.

The site will have a management structure to support you, and you will have a predicted headcount of 120 plus staff. All will need to be managed and have the highest service and safety standards instilled in them.

Your key accountabilities and responsibilities

·       Lead the team to deliver on all departmental KPIs, including wage ratio and financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements.

·       Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered and in accordance with the relevant Standard Operating Procedures (SOP).

·       Ensure effective budgetary management in all departments. Manage all cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability.

·       Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term. Assist the Marketing Department with the development and implementation of local marketing initiatives for each department.

·       Work with the Sales and Marketing Departments to establish the corporate income stream and to maximise the growth of the offering across all departments.

·       Ensure that all departments comply with the requirements of the relevant Company policies, Health and Safety requirements and relevant legislation, to minimise risk and protect staff, guests and the reputation of the business.

·       Oversee and support the management teams with accident prevention to ensure consistency across all areas.

·       Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members.

Your experience

• 2-4 years proven operational leadership in a customer facing business, managing diverse teams.
• A proven track record of attracting new customers and delivering consistently good guest experiences.
• Experience of managing a P&L, including financial sales budgets and stock control.
• A demonstratable track record of recruiting, developing, and retaining talent.

Your personal qualities

• You are a motivator with strong leadership skills.
• You can communicate effectively and vary their leadership style to suit the situation and the individual.
• You will have flexibility in working hours, we operate 7 days a week, from morning to late evening.
• Able to influence and work collaboratively at all levels across the business.
• Proactive organisational and time management skills.
• Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff.
• Knowledge of Health and Safety, Food and Consumer legislation and regulations.

Oh, and we want someone who likes to have fun and knows how to make the teams day fun!

What’s in it for you?

Firstly, you will be joining Gravity during an incredible stage of growth. You will be opening our third Gravity Max site, complimenting the Wandsworth and Liverpool venues. This is on top of our network of Gravity Active Trampoline and Karting centres across the UK, and our Gravity Social in Warrington.

You will also have

·       The opportunity for further develop your career through development and training.

·       A full-time permanent contract, with a salary of up to £55,000 plus attractive bonus

·       Free entry to our Gravity Active trampoline parks

·       75% discount on Gravity Max activities

·       Discounted food while on and off shift

·       Our EAP Scheme

·       Contributory health care scheme

You will be also joining a tremendous team, both on site, but more importantly within the whole business where everyone is here to support and work with you, from the CEO down, it’s a great culture where the teams all pull in the same direction.

#wearegravity #tigwag #fun