Title: People Operations Manager

Reports To: VP of People

Key Partners: VP of People, People Development Manager

Direct Reports: 

Location: New York City-based

Job Description & Responsibilities

The People Operations Manager  is a key role for Gregorys Coffee, reporting to the VP of People.  This role is responsible for overseeing the company wide payroll and benefits administration in addition to serving as an HR Generalist for store level teams.

Role Overview

Be part of an exciting team! The People Operations department at Gregorys Coffee is focused on creating a warm and inclusive environment for all. Participate in the strategic execution of company wide initiatives designed to nurture our team while building progressive programs unique to the Gregorys Coffee brand. 

Partner with VP of People to Execute the below:

• Payroll administration including maintaining the company’s payroll provider system and ever changing jurisdictional requirements

• Benefits administration, including serving as a benefits expert for employees company wide

• Create, train, and implement company wide policies designed to uphold local labor laws across multiple markets (Manhattan, Long Island, D.C., New Jersey, Connecticut). Regularly audit systems to ensure compliance

• Create and execute ongoing training in the area of Fair Work Week labor laws for Manhattan Store Leaders and District Leaders. Update the training to reflect evolving labor laws and ensure all teams are aware of updates. Regularly audit the FWW premiums report and provide insight and recommended action to the VP of People and the Operations team

• Serve as counsel and point of contact in the area of employee relations and provide recommendations for resolving to Management teams

• Create, develop, implement, and maintain  a company wide process for performance management. Partner with the VP of People to create and implement company wide succession planning strategy

• Serve as subject matter expert in the areas of PFL, Workers Comp, local labor laws, Disability, bereavement, jury duty (per local jurisdiction), compensation (local wage increases), Harassment Prevention. Provide education to employees  

Key Experience / Skillsets Required

• 2-3 years of HR experience within food and beverage operations, preferably in multi-unit QSR

• SHRM Certificate or equivalent (HR studies), or willingness to obtain upon hire

• Keen attention to detail with comfort deploying execution

• Comfort working across cross-functional teams and levels of management

• Strong ability to provide counsel and recommendations within sensitive matters

• Passion for people operations with a genuine motivation to protect people first 

Title: People Operations Manager

Reports To: VP of People

Key Partners: VP of People, People Development Manager

Direct Reports: 

Location: New York City-based

Job Description & Responsibilities

The People Operations Manager  is a key role for Gregorys Coffee, reporting to the VP of People.  This role is responsible for overseeing the company wide payroll and benefits administration in addition to serving as an HR Generalist for store level teams.

Role Overview

Be part of an exciting team! The People Operations department at Gregorys Coffee is focused on creating a warm and inclusive environment for all. Participate in the strategic execution of company wide initiatives designed to nurture our team while building progressive programs unique to the Gregorys Coffee brand. 

Partner with VP of People to Execute the below:

• Payroll administration including maintaining the company’s payroll provider system and ever changing jurisdictional requirements

• Benefits administration, including serving as a benefits expert for employees company wide

• Create, train, and implement company wide policies designed to uphold local labor laws across multiple markets (Manhattan, Long Island, D.C., New Jersey, Connecticut). Regularly audit systems to ensure compliance

• Create and execute ongoing training in the area of Fair Work Week labor laws for Manhattan Store Leaders and District Leaders. Update the training to reflect evolving labor laws and ensure all teams are aware of updates. Regularly audit the FWW premiums report and provide insight and recommended action to the VP of People and the Operations team

• Serve as counsel and point of contact in the area of employee relations and provide recommendations for resolving to Management teams

• Create, develop, implement, and maintain  a company wide process for performance management. Partner with the VP of People to create and implement company wide succession planning strategy

• Serve as subject matter expert in the areas of PFL, Workers Comp, local labor laws, Disability, bereavement, jury duty (per local jurisdiction), compensation (local wage increases), Harassment Prevention. Provide education to employees  

Key Experience / Skillsets Required

• 2-3 years of HR experience within food and beverage operations, preferably in multi-unit QSR

• SHRM Certificate or equivalent (HR studies), or willingness to obtain upon hire

• Keen attention to detail with comfort deploying execution

• Comfort working across cross-functional teams and levels of management

• Strong ability to provide counsel and recommendations within sensitive matters

• Passion for people operations with a genuine motivation to protect people first