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Morning Manager
Dakota Newcastle
Morning Manager
Dakota Newcastle
Full Time
1
Year
Experience
Competitive salary
Morning Manager
Dakota Newcastle
Full Time
1
Year
Experience
Competitive salary
Skills
POS Systems
Food Safety
Microsoft Office
Sevenrooms
Knowledge of Wine Pairings
Basic Beers/Spirits Knowledge
+2
Description
DAKOTA NEWCASTLE – MORNING MANAGER
Dakota Hotel in Newcastle is set to open in early 2025, and we’re seeking a bubbly and energetic Morning Manager to join the team. This is an exceptional opportunity to play a leadership role in the city’s newest luxury hotel. Being one of the first faces our guests will see when they come downstairs, we require somebody who loves mornings and is passionate about hospitality – looking to create memorable experiences for our guests,
This role will require you to oversee the morning operation of the hotel. From managing breakfast service, to check outs, to being designated Duty Manager – in this role, every day is different. At the heart of this role is a commitment to delivering exceptional service, with a strong focus on engaging with guests and leading your team with inspiration and confidence.
Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
PRIMARY ROLE RESPONSIBILITIES
As Morning Manager, you will be required to:
Host and run breakfast and lunch service, ensuring the operation runs smoothly and guests have the best possible dining experience.
Carry out managerial duties including writing breakfast rotas, holiday management, carrying out job interviews, working closely with other departments, and delivering training.
Work with the Breakfast Chef to give feedback and suggestions on continuously improving the breakfast offering and service.
Work to continuously develop the breakfast teams’ knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service.
As the appointed Hotel Duty Manager each morning, key responsibilities include:
Coordinating communication between departments, reporting any absences and hosting the morning briefing.
Managing guest feedback including resolving any complaints and maintaining a knowledge of guests.
Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden.
Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
Be able to step in and assist with all departments, including Reception and Housekeeping, if required.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle opening early 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. The successful applicant will have/be:
A minimum of three years' experience working in a restaurant environment and two years' experience at supervisor level or above.
Demonstrable ability to host and run a restaurant service.
A minimum of two years' experience working in a 4* or 5* hotel environment.
Experience being a hotel Duty Manager [preferable].
Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.
Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
Ability to work at pace through service times and be physically active for the duration of your shift.
An enthusiastic individual who will promote our culture of positivity and always be working with an outlook of coaching and mentoring the team around them.
Be task oriented with a great pride for the work they do and attention to detail.
Flexible with shift patterns and available around the needs of our business.
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
PACKAGE
This is a permanent, full-time role offering a highly competitive salary with a quarterly performance-based target bonus.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
free private mental health support and counselling sessions
video GP consultations and private prescription services
access to daily rewards to be cashed out for shopping vouchers
-Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£200 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
DAKOTA NEWCASTLE – MORNING MANAGER
Dakota Hotel in Newcastle is set to open in early 2025, and we’re seeking a bubbly and energetic Morning Manager to join the team. This is an exceptional opportunity to play a leadership role in the city’s newest luxury hotel. Being one of the first faces our guests will see when they come downstairs, we require somebody who loves mornings and is passionate about hospitality – looking to create memorable experiences for our guests,
This role will require you to oversee the morning operation of the hotel. From managing breakfast service, to check outs, to being designated Duty Manager – in this role, every day is different. At the heart of this role is a commitment to delivering exceptional service, with a strong focus on engaging with guests and leading your team with inspiration and confidence.
Ideally situated by the Gateshead Millennium Bridge on the quayside, our hotel will boast 118 bedrooms including stunning 33 suites. Dakota Newcastle will host our renowned Bar & Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
PRIMARY ROLE RESPONSIBILITIES
As Morning Manager, you will be required to:
Host and run breakfast and lunch service, ensuring the operation runs smoothly and guests have the best possible dining experience.
Carry out managerial duties including writing breakfast rotas, holiday management, carrying out job interviews, working closely with other departments, and delivering training.
Work with the Breakfast Chef to give feedback and suggestions on continuously improving the breakfast offering and service.
Work to continuously develop the breakfast teams’ knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service.
As the appointed Hotel Duty Manager each morning, key responsibilities include:
Coordinating communication between departments, reporting any absences and hosting the morning briefing.
Managing guest feedback including resolving any complaints and maintaining a knowledge of guests.
Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden.
Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
Be able to step in and assist with all departments, including Reception and Housekeeping, if required.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle opening early 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
APPLICANT REQUIREMENTS
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. The successful applicant will have/be:
A minimum of three years' experience working in a restaurant environment and two years' experience at supervisor level or above.
Demonstrable ability to host and run a restaurant service.
A minimum of two years' experience working in a 4* or 5* hotel environment.
Experience being a hotel Duty Manager [preferable].
Although full training will be given, the following previous training is strongly favoured: Food Hygiene, Fire Safety, Personal License.
Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
Ability to work at pace through service times and be physically active for the duration of your shift.
An enthusiastic individual who will promote our culture of positivity and always be working with an outlook of coaching and mentoring the team around them.
Be task oriented with a great pride for the work they do and attention to detail.
Flexible with shift patterns and available around the needs of our business.
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
PACKAGE
This is a permanent, full-time role offering a highly competitive salary with a quarterly performance-based target bonus.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
free private mental health support and counselling sessions
video GP consultations and private prescription services
access to daily rewards to be cashed out for shopping vouchers
-Access to discounted gift card platform
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£200 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
Morning Manager
Full Time
1
Year
Experience
Competitive salary
Skills
POS Systems
Food Safety
Microsoft Office
Sevenrooms
Knowledge of Wine Pairings
Basic Beers/Spirits Knowledge
+{{skillsLength}}
expired job post
112 Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom