Central Reservations Agent

At St Austell Brewery, we take pride in our high-quality portfolio of Pubs and Inns. They each have a personality of their own and are found located in prime locations across the South West, from Bristol to the Isles of Scilly.

We have an exciting opportunity for a Central Reservations Agent to join our Central Reservations Team. Our Central Reservation Agents play a crucial role in delivering experience that delight our guests. You will demonstrate a confident approach to selling hotel facilities, converting sales into reservations, while building strong relationships and solving problems.

The Central Reservations department is open from 8.30am to 8.30pm, Monday to Sunday, Shift patterns are varied and will culminate in 35 hours per week.

 About You:

• Excellent communication skills with a professional telephone manner.
• Experience of working in a call centre or hospitality environment.
• Excellent organisational skills, strong attention to detail, and an ability to effectively prioritise and manage competing priorities.
• A problem solver, you are unflappable and stay calm under pressure. You are flexible and comfortable working within a fast-paced environment.
• A team player who works well with others.
• You have previous experience in a similar role, preferably in a call centre or in a hospitality setting. An understanding of hotel property management systems is beneficial, but not essential.

What we offer in return:

Experience more rewards:

• Competitive bonus scheme with quarterly and super yearly payment opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives

Experience more Perks:

• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards

Experience more Opportunity:

• Fantastic training & career development opportunities
•  Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. 

We also welcome requests for flexible working.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments, such as:

• Alternative application formats
• Additional time during assessments
• Accessible interview locations
• Support with communication needs
• Assistance with travel arrangements

Please contact us and we'll be happy to discuss how we can support you.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them. 

At St Austell Brewery, we take pride in our high-quality portfolio of Pubs and Inns. They each have a personality of their own and are found located in prime locations across the South West, from Bristol to the Isles of Scilly.

We have an exciting opportunity for a Central Reservations Agent to join our Central Reservations Team. Our Central Reservation Agents play a crucial role in delivering experience that delight our guests. You will demonstrate a confident approach to selling hotel facilities, converting sales into reservations, while building strong relationships and solving problems.

The Central Reservations department is open from 8.30am to 8.30pm, Monday to Sunday, Shift patterns are varied and will culminate in 35 hours per week.

 About You:

• Excellent communication skills with a professional telephone manner.
• Experience of working in a call centre or hospitality environment.
• Excellent organisational skills, strong attention to detail, and an ability to effectively prioritise and manage competing priorities.
• A problem solver, you are unflappable and stay calm under pressure. You are flexible and comfortable working within a fast-paced environment.
• A team player who works well with others.
• You have previous experience in a similar role, preferably in a call centre or in a hospitality setting. An understanding of hotel property management systems is beneficial, but not essential.

What we offer in return:

Experience more rewards:

• Competitive bonus scheme with quarterly and super yearly payment opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives

Experience more Perks:

• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards

Experience more Opportunity:

• Fantastic training & career development opportunities
•  Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. 

We also welcome requests for flexible working.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments, such as:

• Alternative application formats
• Additional time during assessments
• Accessible interview locations
• Support with communication needs
• Assistance with travel arrangements

Please contact us and we'll be happy to discuss how we can support you.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.