“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Department: Groups & Events
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: Competitive salary + service charge

Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With extensive meeting and event facilities, the hotel is a preferred destination for corporate meetings, conferences, and social events, welcoming both domestic and international clientele.

• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to outlet participation)
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

As a Groups & Events Planning Coordinator, you will maximise profit across all hotel areas through the planning and coordination of groups and events. You will act as the main point of contact for meeting planners and clients, ensuring operational excellence while delivering service standards that consistently exceed client expectations.

• Act as the main point of contact for groups and events from contract signature to departure
• Prepare quotations for social events and meetings with fewer than 10 rooms, maximising revenue across catering, meeting rooms, and additional hotel services
• Coordinate all operational details by liaising effectively with all hotel departments involved
• Prepare group summaries and Food & Beverage service orders at least 7 days prior to arrival or event date
• Review group files received from the Group Sales Coordinator, including contracts, programmes, and room blocks
• Conduct introductory calls with clients and follow up with confirmation emails including personal contact details
• Identify customer needs to upsell food & beverage and additional services, maximising sales and profitability
• Follow up on deposits and payments in line with contractual terms
• Resolve any operational challenges during the group or event and ensure appropriate client follow-up
• Be present during the group stay, maintaining close contact with the client and supporting the operation
• Review group and event invoicing to ensure accuracy
• Participate in daily Food & Beverage service order and group summary meetings
• Plan and conduct pre-convention meetings with department heads and meeting planners
• Conduct post-event follow-up interviews to assess satisfaction and identify future business opportunities
• Send a thank-you email within three days of departure, encouraging repeat business
• Support inspection visits when required by the Groups & Events Manager

• Minimum 2 years’ experience in a similar Groups & Events or MICE role
• University degree in Tourism, Hospitality, Marketing, or similar (preferred)
• Strong organisational, planning, and analytical skills
• Excellent communication and interpersonal skills
• Proactive, solution-oriented approach with strong attention to detail
• High passion for service and customer experience
• Fluency in English; additional languages are an advantage
• Eligibility to work in the UK is essential

At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor

  “The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Department: Groups & Events
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: Competitive salary + service charge

Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With extensive meeting and event facilities, the hotel is a preferred destination for corporate meetings, conferences, and social events, welcoming both domestic and international clientele.

• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to outlet participation)
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

As a Groups & Events Planning Coordinator, you will maximise profit across all hotel areas through the planning and coordination of groups and events. You will act as the main point of contact for meeting planners and clients, ensuring operational excellence while delivering service standards that consistently exceed client expectations.

• Act as the main point of contact for groups and events from contract signature to departure
• Prepare quotations for social events and meetings with fewer than 10 rooms, maximising revenue across catering, meeting rooms, and additional hotel services
• Coordinate all operational details by liaising effectively with all hotel departments involved
• Prepare group summaries and Food & Beverage service orders at least 7 days prior to arrival or event date
• Review group files received from the Group Sales Coordinator, including contracts, programmes, and room blocks
• Conduct introductory calls with clients and follow up with confirmation emails including personal contact details
• Identify customer needs to upsell food & beverage and additional services, maximising sales and profitability
• Follow up on deposits and payments in line with contractual terms
• Resolve any operational challenges during the group or event and ensure appropriate client follow-up
• Be present during the group stay, maintaining close contact with the client and supporting the operation
• Review group and event invoicing to ensure accuracy
• Participate in daily Food & Beverage service order and group summary meetings
• Plan and conduct pre-convention meetings with department heads and meeting planners
• Conduct post-event follow-up interviews to assess satisfaction and identify future business opportunities
• Send a thank-you email within three days of departure, encouraging repeat business
• Support inspection visits when required by the Groups & Events Manager

• Minimum 2 years’ experience in a similar Groups & Events or MICE role
• University degree in Tourism, Hospitality, Marketing, or similar (preferred)
• Strong organisational, planning, and analytical skills
• Excellent communication and interpersonal skills
• Proactive, solution-oriented approach with strong attention to detail
• High passion for service and customer experience
• Fluency in English; additional languages are an advantage
• Eligibility to work in the UK is essential

At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor