Department: Sales
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary

Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels International
• Company pension scheme and life assurance
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• High-street discounts through Perks at Work
• Meals on duty and team activities

As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.

You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.

• Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
• Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
• Ensure all bookings and event details are accurately loaded and maintained within SAP systems
• Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
• Attend operational and BEO meetings, representing the Groups & Events team professionally
• Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
• Conduct hotel showrounds and presentations for new and existing clients
• Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
• Be present during events when required to oversee delivery standards and identify future sales opportunities
• Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
• Support revenue generation through upselling opportunities and tailored F&B packages
• Maintain accurate filing systems, correspondence records, and administrative procedures at all times
• Ensure all accounts are reconciled and closed within required deadlines following events
• Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service

• Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
• Strong organisational and administrative skills with excellent attention to detail
• Experience using SAP, OPERA, or similar hotel management systems is advantageous
• Ability to manage multiple events and priorities in a fast-paced environment
• Strong communication and relationship-building skills
• Commercial awareness with a passion for delivering exceptional guest experiences
• A proactive, solution-focused, and team-oriented approach
• Fluency in English is essential; additional languages are advantageous
• Eligibility to work in the UK is essential

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.

Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor

Department: Sales
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary

Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regent's Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels International
• Company pension scheme and life assurance
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• High-street discounts through Perks at Work
• Meals on duty and team activities

As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.

You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.

• Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
• Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
• Ensure all bookings and event details are accurately loaded and maintained within SAP systems
• Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
• Attend operational and BEO meetings, representing the Groups & Events team professionally
• Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
• Conduct hotel showrounds and presentations for new and existing clients
• Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
• Be present during events when required to oversee delivery standards and identify future sales opportunities
• Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
• Support revenue generation through upselling opportunities and tailored F&B packages
• Maintain accurate filing systems, correspondence records, and administrative procedures at all times
• Ensure all accounts are reconciled and closed within required deadlines following events
• Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service

• Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
• Strong organisational and administrative skills with excellent attention to detail
• Experience using SAP, OPERA, or similar hotel management systems is advantageous
• Ability to manage multiple events and priorities in a fast-paced environment
• Strong communication and relationship-building skills
• Commercial awareness with a passion for delivering exceptional guest experiences
• A proactive, solution-focused, and team-oriented approach
• Fluency in English is essential; additional languages are advantageous
• Eligibility to work in the UK is essential

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.

Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor