“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and inspire has no limits. It’s knowing that the world is yours — that you can build your career across multiple destinations, all while being part of one warm, supportive, and passionate family.

Guest Experience Agent

Department: Front Office / Guest Experience
Location: Meliá London Kensington, SW7 4PE
Hotel: Meliá Collection
Package: £27580 per annum + Service Charge

About the Hotel

Meliá London Kensington, a proud member of the Meliá Collection, is an elegant boutique hotel offering refined service in one of London’s most prestigious neighbourhoods. Blending tradition and avant-garde design in pure English style, the hotel delivers a sophisticated experience through beautifully appointed rooms, suites, and highly personalised service.

What’s in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Service charge
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• High-street discounts through Perks at Work
• Payday parties and team celebrations

Mission

As a Guest Experience Agent, you will be the face of our hotel and the heart of our guest journey. From arrival to departure, you will create memorable first impressions and deliver a seamless, personalised experience, ensuring every guest feels valued, cared for, and inspired to return.

Key Responsibilities – Guest Experience Excellence

• Deliver exceptional customer service with professionalism, warmth, and attention to detail
• Anticipate guest needs and personalise each stay to exceed expectations
• Manage VIP arrivals, including preparation, coordination, and room escorting
• Support Reception, Luggage Porters, and other departments during peak periods
• Handle guest enquiries and resolve complaints efficiently and with care
• Maintain a calm, professional approach during emergencies, following hotel safety procedures
• Work closely with the Guest Experience Manager to continuously elevate service standards

What we’re looking for

• A proactive team player with a positive and professional attitude
• Strong attention to detail and a genuine passion for guest satisfaction
• Fluency in English (Spanish language skills are an advantage)
• Exceptional customer service and communication skills
• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn, and inspire has no limits. It’s knowing that the world is yours — that you can build your career across multiple destinations, all while being part of one warm, supportive, and passionate family.

Guest Experience Agent

Department: Front Office / Guest Experience
Location: Meliá London Kensington, SW7 4PE
Hotel: Meliá Collection
Package: £27580 per annum + Service Charge

About the Hotel

Meliá London Kensington, a proud member of the Meliá Collection, is an elegant boutique hotel offering refined service in one of London’s most prestigious neighbourhoods. Blending tradition and avant-garde design in pure English style, the hotel delivers a sophisticated experience through beautifully appointed rooms, suites, and highly personalised service.

What’s in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Service charge
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• High-street discounts through Perks at Work
• Payday parties and team celebrations

Mission

As a Guest Experience Agent, you will be the face of our hotel and the heart of our guest journey. From arrival to departure, you will create memorable first impressions and deliver a seamless, personalised experience, ensuring every guest feels valued, cared for, and inspired to return.

Key Responsibilities – Guest Experience Excellence

• Deliver exceptional customer service with professionalism, warmth, and attention to detail
• Anticipate guest needs and personalise each stay to exceed expectations
• Manage VIP arrivals, including preparation, coordination, and room escorting
• Support Reception, Luggage Porters, and other departments during peak periods
• Handle guest enquiries and resolve complaints efficiently and with care
• Maintain a calm, professional approach during emergencies, following hotel safety procedures
• Work closely with the Guest Experience Manager to continuously elevate service standards

What we’re looking for

• A proactive team player with a positive and professional attitude
• Strong attention to detail and a genuine passion for guest satisfaction
• Fluency in English (Spanish language skills are an advantage)
• Exceptional customer service and communication skills
• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – LinkedIn – Twitter – Indeed – Glassdoor