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Night Luggage Porter
Guest Experience
Night Luggage Porter
Guest Experience
Full Time
1
Year
Experience
£25500 - £28000 / Year
Night Luggage Porter
Guest Experience
Full Time
1
Year
Experience
£25500 - £28000 / Year
Skills
Fluent in English
Description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About ME London Hotel, WC2R 1HA
ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene.
Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment, if you love music, culture and new technologies… Then you connect with the ME by Meliá brand
** Salary package: from £25,500 (base) up to £28,000 inclusive of Service Charge //
Hotel discounts // Uniform // Health cash back plan // Meals on duty // Pension scheme //
Loyalty rewards and referral bonuses // many more**
Job Mission
The Night Luggage Porter, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.
What will I have to do?
- To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
- Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
What are we looking for?
- A team player
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
- Experience in high pressured environments
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Our Benefits Package Includes:
·
Holidays: 28 days’ holiday including 8 public
holidays
· Contributory pension scheme
· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
· Discounted dental and health cover with HSF
· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
· High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK
At Meliá we are all VIP
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People”, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED - GLASSDOOR
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About ME London Hotel, WC2R 1HA
ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene.
Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment, if you love music, culture and new technologies… Then you connect with the ME by Meliá brand
** Salary package: from £25,500 (base) up to £28,000 inclusive of Service Charge //
Hotel discounts // Uniform // Health cash back plan // Meals on duty // Pension scheme //
Loyalty rewards and referral bonuses // many more**
Job Mission
The Night Luggage Porter, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.
What will I have to do?
- To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
- Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
What are we looking for?
- A team player
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
- Experience in high pressured environments
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Our Benefits Package Includes:
·
Holidays: 28 days’ holiday including 8 public
holidays
· Contributory pension scheme
· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
· Discounted dental and health cover with HSF
· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
· High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK
At Meliá we are all VIP
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “Very Inspiring People”, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED - GLASSDOOR
Night Luggage Porter
Full Time
1
Year
Experience
£25500 - £28000 / Year
Skills
Fluent in English
336-337 Strand, London, WC2R 1HA, United Kingdom