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Aura Host / Guest Experience Agent
Guest Experience
Aura Host / Guest Experience Agent
Guest Experience
Full Time
1
Year
Experience
£27500 - £28000 / Year
Aura Host / Guest Experience Agent
Guest Experience
Full Time
1
Year
Experience
£27500 - £28000 / Year
Skills
Microsoft Office
Fast-Paced Experience
Fluent in English
Cleanliness
Communication
Description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
** Salary package: up to £28K year, plus Service Charge // Commission // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
What will I have to do?
. Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
. Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
. Liaise with relevant departments to arrange daily amenities.
. Meet and greet guests throughout their stay checking on their satisfaction and continuously trying to exceed their expectations.
. Establish connections with guests (VIPs, regular guests, special occasions) creating rapport with them and enhancing their stay by personalizing it based on your interactions.
. Be present in public areas during busy periods checking standards throughout the hotel.
. Ensure hotel atmosphere is up to standards and the Aura of ME is present through the hotel.
. Set up VIP rooms daily: amenities, room decoration, flower arrangements, others.
. Manage customer incidents, following the established protocols.
. Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
. Verify material orders following the set product guidelines, for better optimization of economic resources.
What are we looking for?
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Our Benefits Package Includes:
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
At Meliá we are all VIP
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present" Thanks to all the collaborators we make it possible.
If you want to be “Very Inspiring People”, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED - GLASSDOOR
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
** Salary package: up to £28K year, plus Service Charge // Commission // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
What will I have to do?
. Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
. Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
. Liaise with relevant departments to arrange daily amenities.
. Meet and greet guests throughout their stay checking on their satisfaction and continuously trying to exceed their expectations.
. Establish connections with guests (VIPs, regular guests, special occasions) creating rapport with them and enhancing their stay by personalizing it based on your interactions.
. Be present in public areas during busy periods checking standards throughout the hotel.
. Ensure hotel atmosphere is up to standards and the Aura of ME is present through the hotel.
. Set up VIP rooms daily: amenities, room decoration, flower arrangements, others.
. Manage customer incidents, following the established protocols.
. Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
. Verify material orders following the set product guidelines, for better optimization of economic resources.
What are we looking for?
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
Our Benefits Package Includes:
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
At Meliá we are all VIP
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present" Thanks to all the collaborators we make it possible.
If you want to be “Very Inspiring People”, follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED - GLASSDOOR
Aura Host / Guest Experience Agent
Full Time
1
Year
Experience
£27500 - £28000 / Year
Skills
Microsoft Office
Fast-Paced Experience
Fluent in English
Cleanliness
Communication
336-337 Strand, London, WC2R 1HA, United Kingdom