Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Junior Concierge

Department: Front Office / Concierge
Location: ME London Hotel, WC2R 1HA
Brand: ME by Meliá
Package:  £13.90 per hour + Service Charge

About ME London

ME by Meliá is a collection of hotels where culture, lifestyle, and the ME People community come together to create a distinctive and vibrant identity. Each hotel is deeply connected to its destination, acting as a social hub that brings together music, art, design, fashion, and gastronomy.

ME London is a place for those who radiate energy, express their personal style, and live in the moment. If you are passionate about culture, trends, innovation, and unforgettable guest experiences, then ME by Meliá is the place for you.

What’s in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Generous service charge
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Meals on duty, payday parties, and laundry

Mission

As Junior Concierge, you will support the day-to-day operations of the Concierge team, ensuring seamless service delivery and exceptional guest experiences. Acting as a key support to the Head Concierge and Assistant Head Concierge, you will help lead the team, maintain operational standards, and ensure every guest interaction reflects the energy, style, and excellence of ME London.

Key Responsibilities – Operational Excellence

• Support the leadership of the Concierge department, assisting with daily operations and team coordination
• Deliver outstanding guest service, handling requests and resolving concerns promptly and professionally
• Step in for senior Concierge leadership when required to ensure smooth departmental operations
• Assist with recruitment, training, and ongoing development of Concierge team members
• Ensure compliance with health & safety, fire, and security procedures at all times
• Maintain departmental SOPs, training records, and operational documentation
• Collaborate closely with other departments to deliver seamless, personalised guest journeys
• Manage departmental resources, supplies, and cost controls efficiently
• Complete accurate shift handovers and maintain clear internal communication

What we’re looking for

• Previous experience in Front Office or Concierge within a hotel environment
• Strong leadership, communication, and problem-solving skills
• Excellent knowledge of London and its cultural, dining, and entertainment scene
• A genuine passion for hospitality and delivering exceptional guest experiences
• Highly organised, proactive, and comfortable in a fast-paced environment
• A confident team player with a positive and professional attitude

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone brings something unique. We are all Very Inspiring People, connected by passion, warmth, and the desire to create exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. We believe that our differences make us stronger and help us build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – TikTok – LinkedIn – Indeed – Glassdoor

  Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Junior Concierge

Department: Front Office / Concierge
Location: ME London Hotel, WC2R 1HA
Brand: ME by Meliá
Package:  £13.90 per hour + Service Charge

About ME London

ME by Meliá is a collection of hotels where culture, lifestyle, and the ME People community come together to create a distinctive and vibrant identity. Each hotel is deeply connected to its destination, acting as a social hub that brings together music, art, design, fashion, and gastronomy.

ME London is a place for those who radiate energy, express their personal style, and live in the moment. If you are passionate about culture, trends, innovation, and unforgettable guest experiences, then ME by Meliá is the place for you.

What’s in it for you?

• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Generous service charge
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Meals on duty, payday parties, and laundry

Mission

As Junior Concierge, you will support the day-to-day operations of the Concierge team, ensuring seamless service delivery and exceptional guest experiences. Acting as a key support to the Head Concierge and Assistant Head Concierge, you will help lead the team, maintain operational standards, and ensure every guest interaction reflects the energy, style, and excellence of ME London.

Key Responsibilities – Operational Excellence

• Support the leadership of the Concierge department, assisting with daily operations and team coordination
• Deliver outstanding guest service, handling requests and resolving concerns promptly and professionally
• Step in for senior Concierge leadership when required to ensure smooth departmental operations
• Assist with recruitment, training, and ongoing development of Concierge team members
• Ensure compliance with health & safety, fire, and security procedures at all times
• Maintain departmental SOPs, training records, and operational documentation
• Collaborate closely with other departments to deliver seamless, personalised guest journeys
• Manage departmental resources, supplies, and cost controls efficiently
• Complete accurate shift handovers and maintain clear internal communication

What we’re looking for

• Previous experience in Front Office or Concierge within a hotel environment
• Strong leadership, communication, and problem-solving skills
• Excellent knowledge of London and its cultural, dining, and entertainment scene
• A genuine passion for hospitality and delivering exceptional guest experiences
• Highly organised, proactive, and comfortable in a fast-paced environment
• A confident team player with a positive and professional attitude

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone brings something unique. We are all Very Inspiring People, connected by passion, warmth, and the desire to create exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. We believe that our differences make us stronger and help us build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on: Instagram – TikTok – LinkedIn – Indeed – Glassdoor