Be our star, join us, and create your own successful story…

We are seeking an experienced and dynamic Head Concierge to join our prestigious hotel in London. The ideal candidate will be a member of the esteemed Les Clefs d'Or (The Golden Keys) organization, demonstrating a high level of expertise and commitment to the concierge profession.

Our Benefits Package Includes:

• MyMelia reward: Employees receive discounted rates at Melia Hotels worldwide for team members, friends, and families while traveling and staying in our hotels, including food and beverage discounts (subject to individual outlets).
• Contributory pension scheme and Life Assurance
• Discounted dental and medical plan
• Personal development: programmes designed to support your career right from the start, with unlimited access to the online learning platform
• Career growth: a fantastic opportunity to progress and access a network of over 350 hotels across the world (subject to the local right-to-work rules)
• High street discounts: with Perks at Work
• Paid time off to volunteer with one of our partner charities

About the role, what will I be doing? 

To oversee the daily operations of the porters team, ensuring that we deliver an effective, efficient, courteous, and friendly service to all our guests. It is essential to maintain a well-staffed and highly motivated team while ensuring adherence to product knowledge, policies, and procedures.

• Team Leadership: Leading and managing the porters team, including hiring, training, and supervising staff to ensure high levels of professionalism and guest satisfaction.
• Guest Services: Coordinating guest requests and inquiries, such as restaurant reservations, transportation arrangements, sightseeing tours, and special event planning. Providing personalized recommendations and assistance to enhance the guest experience.
• Local Knowledge: Maintaining an up-to-date knowledge of local attractions, events, dining options, and other amenities to share with guests.
• VIP Services: Providing personalized services and amenities to VIP guests, ensuring their privacy, security, and comfort throughout their stay.
• Problem Resolution: Addressing guest concerns, complaints, and special requests promptly and effectively, demonstrating empathy and professionalism.
• Cultural Awareness: Being culturally aware and sensitive to guests' individual needs, delivering personalized services that make them feel at home.
• Operational Awareness: Staying informed about daily hotel operations, including guest arrivals and departures, VIP arrivals, and special requests.

About Meliá Hotels

Meliá Hotels International has a portfolio of more than 400 hotels (portfolio and pipeline), throughout more than 40 countries, and 9 brands. Our Group is one of the leading companies in resort hotels worldwide, while also leveraging our experience to consolidate the growing segment of the leisure-inspired urban market. We also have the ideal size to combine exceptional hospitality with management that is efficient and close to our stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

In the UK, Melia operates 6 hotels: ME London, Meliá White House, Meliá Collection London Kensington, INNSiDE Manchester, INNSiDE Liverpool, and INNSiDE Newcastle.

If this sounds like something you would enjoy, apply now! Join Melia Hotels International today and develop your talent with us. (NB. The successful candidate must already have the right to work in the UK.)

Be our star, join us, and create your own successful story…

We are seeking an experienced and dynamic Head Concierge to join our prestigious hotel in London. The ideal candidate will be a member of the esteemed Les Clefs d'Or (The Golden Keys) organization, demonstrating a high level of expertise and commitment to the concierge profession.

Our Benefits Package Includes:

• MyMelia reward: Employees receive discounted rates at Melia Hotels worldwide for team members, friends, and families while traveling and staying in our hotels, including food and beverage discounts (subject to individual outlets).
• Contributory pension scheme and Life Assurance
• Discounted dental and medical plan
• Personal development: programmes designed to support your career right from the start, with unlimited access to the online learning platform
• Career growth: a fantastic opportunity to progress and access a network of over 350 hotels across the world (subject to the local right-to-work rules)
• High street discounts: with Perks at Work
• Paid time off to volunteer with one of our partner charities

About the role, what will I be doing? 

To oversee the daily operations of the porters team, ensuring that we deliver an effective, efficient, courteous, and friendly service to all our guests. It is essential to maintain a well-staffed and highly motivated team while ensuring adherence to product knowledge, policies, and procedures.

• Team Leadership: Leading and managing the porters team, including hiring, training, and supervising staff to ensure high levels of professionalism and guest satisfaction.
• Guest Services: Coordinating guest requests and inquiries, such as restaurant reservations, transportation arrangements, sightseeing tours, and special event planning. Providing personalized recommendations and assistance to enhance the guest experience.
• Local Knowledge: Maintaining an up-to-date knowledge of local attractions, events, dining options, and other amenities to share with guests.
• VIP Services: Providing personalized services and amenities to VIP guests, ensuring their privacy, security, and comfort throughout their stay.
• Problem Resolution: Addressing guest concerns, complaints, and special requests promptly and effectively, demonstrating empathy and professionalism.
• Cultural Awareness: Being culturally aware and sensitive to guests' individual needs, delivering personalized services that make them feel at home.
• Operational Awareness: Staying informed about daily hotel operations, including guest arrivals and departures, VIP arrivals, and special requests.

About Meliá Hotels

Meliá Hotels International has a portfolio of more than 400 hotels (portfolio and pipeline), throughout more than 40 countries, and 9 brands. Our Group is one of the leading companies in resort hotels worldwide, while also leveraging our experience to consolidate the growing segment of the leisure-inspired urban market. We also have the ideal size to combine exceptional hospitality with management that is efficient and close to our stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

In the UK, Melia operates 6 hotels: ME London, Meliá White House, Meliá Collection London Kensington, INNSiDE Manchester, INNSiDE Liverpool, and INNSiDE Newcastle.

If this sounds like something you would enjoy, apply now! Join Melia Hotels International today and develop your talent with us. (NB. The successful candidate must already have the right to work in the UK.)