“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Guest Experience Agent

Department: Front Office / Guest Experience
Location: Meliá White House, NW1 3UP
Hotel: Meliá Hotels & Resorts
Salary Package: Up to £27,710 per annum + Service Charge

About Meliá White House

Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of the world-famous shopping areas of Oxford Circus and Regent Street. Warren Street, Great Portland Street, and Regent’s Park underground stations are all within a five-minute walk, making the hotel a prime destination for both leisure and business travellers.

What’s in it for you?

• Competitive salary plus service charge

• 28 days’ holiday including public holidays

• Contributory pension scheme

• Health cash plan and discounted dental cover with HSF

• Refer-a-friend bonus of £500 (after successful completion of probation)

• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International

• Food & beverage discounts (subject to outlet participation)

• Unlimited access to Meliá’s global online learning platform

• Career development opportunities across more than 350 hotels worldwide

• High-street discounts through Perks at Work

• Payday parties and team celebrations

Mission

As a Guest Experience Agent, you will be responsible for creating outstanding first impressions and delivering a welcoming, efficient, and personalised service to all guests. You will be a visible presence in the hotel lobby and public areas, particularly during busy periods, ensuring every guest feels valued from arrival to departure.

Key Responsibilities

• Deliver exceptional customer service with professionalism, warmth, and attention to detail

• Personalise each guest’s stay, anticipating needs and exceeding expectations

• Prepare for and manage VIP arrivals, including greeting and escorting guests to their rooms

• Support Reception, Luggage Porters, Business Centre, and outlets during peak periods

• Handle guest enquiries and complaints promptly, professionally, and in line with hotel procedures

• Remain calm and act appropriately during emergency situations, following hotel safety procedures

• Carry out duties as directed by the Guest Experience Manager to maintain service excellence

What are we looking for?

• A positive, proactive team player

• Strong attention to detail and passion for customer service

• Fluency in English (Spanish is an advantage)

• Excellent communication and interpersonal skills

• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings unique value. Our warmth, proximity, and passion make working at Meliá an unforgettable experience — one where you truly feel part of a global family of Very Inspiring People.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor

  “The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours — that you can build your career across multiple destinations — all while feeling part of one big, warm, and passionate family.

Guest Experience Agent

Department: Front Office / Guest Experience
Location: Meliá White House, NW1 3UP
Hotel: Meliá Hotels & Resorts
Salary Package: Up to £27,710 per annum + Service Charge

About Meliá White House

Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of the world-famous shopping areas of Oxford Circus and Regent Street. Warren Street, Great Portland Street, and Regent’s Park underground stations are all within a five-minute walk, making the hotel a prime destination for both leisure and business travellers.

What’s in it for you?

• Competitive salary plus service charge

• 28 days’ holiday including public holidays

• Contributory pension scheme

• Health cash plan and discounted dental cover with HSF

• Refer-a-friend bonus of £500 (after successful completion of probation)

• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International

• Food & beverage discounts (subject to outlet participation)

• Unlimited access to Meliá’s global online learning platform

• Career development opportunities across more than 350 hotels worldwide

• High-street discounts through Perks at Work

• Payday parties and team celebrations

Mission

As a Guest Experience Agent, you will be responsible for creating outstanding first impressions and delivering a welcoming, efficient, and personalised service to all guests. You will be a visible presence in the hotel lobby and public areas, particularly during busy periods, ensuring every guest feels valued from arrival to departure.

Key Responsibilities

• Deliver exceptional customer service with professionalism, warmth, and attention to detail

• Personalise each guest’s stay, anticipating needs and exceeding expectations

• Prepare for and manage VIP arrivals, including greeting and escorting guests to their rooms

• Support Reception, Luggage Porters, Business Centre, and outlets during peak periods

• Handle guest enquiries and complaints promptly, professionally, and in line with hotel procedures

• Remain calm and act appropriately during emergency situations, following hotel safety procedures

• Carry out duties as directed by the Guest Experience Manager to maintain service excellence

What are we looking for?

• A positive, proactive team player

• Strong attention to detail and passion for customer service

• Fluency in English (Spanish is an advantage)

• Excellent communication and interpersonal skills

• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From junior roles to senior leadership, everyone brings unique value. Our warmth, proximity, and passion make working at Meliá an unforgettable experience — one where you truly feel part of a global family of Very Inspiring People.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor