Senior Luggage Porter
Department: Concierge
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: Competitive salary + service charge

About Meliá White House
Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With extensive meeting and event facilities and a strong reputation for service excellence, the hotel welcomes both domestic and international guests seeking an exceptional stay in the heart of London.

What’s in it for you?
• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to outlet participation)
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

Mission
As a Senior Luggage Porter, you will deliver an exceptional first and last impression to all guests, ensuring a warm welcome, seamless luggage handling, and professional coordination of transport and guest services. You will lead the Luggage Porter and Doorman team, ensuring the highest standards of service, safety, and operational excellence are maintained at all times.

Key Responsibilities
• Lead the Luggage Porter and Doorman team to deliver a consistently warm and professional welcome
• Ensure all guests are greeted using correct phraseology and assisted with arrivals and departures
• Handle guest luggage safely and securely at all times
• Coordinate transportation requests with the Concierge Desk, following hotel procedures
• Deliver messages, mail, and packages in line with departmental SOPs
• Oversee daily departmental operations, ensuring adequate staffing and smooth shift handovers
• Maintain cleanliness and organisation of entrances, courtyards, and concierge areas
• Handle guest queries and complaints efficiently and professionally
• Ensure compliance with Health & Safety, Fire, and Security procedures
• Maintain effective communication with all hotel departments to support seamless guest service

What are we looking for?
• Previous experience in a Concierge or Luggage Porter role within a 4- or 5-star hotel
• Supervisory or team-leading experience preferred
• Excellent communication skills and professional presentation
• Strong knowledge of guest service standards and hospitality etiquette
• Ability to handle guest concerns calmly and efficiently
• Good organisational skills with attention to detail
• Understanding of Health & Safety and security procedures
• Positive, proactive, and team-oriented attitude
• Flexibility to work shifts, including weekends and holidays
• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.

Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor

Senior Luggage Porter
Department: Concierge
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: Competitive salary + service charge

About Meliá White House
Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With extensive meeting and event facilities and a strong reputation for service excellence, the hotel welcomes both domestic and international guests seeking an exceptional stay in the heart of London.

What’s in it for you?
• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cash plan and discounted dental cover
• Refer-a-friend bonus
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to outlet participation)
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

Mission
As a Senior Luggage Porter, you will deliver an exceptional first and last impression to all guests, ensuring a warm welcome, seamless luggage handling, and professional coordination of transport and guest services. You will lead the Luggage Porter and Doorman team, ensuring the highest standards of service, safety, and operational excellence are maintained at all times.

Key Responsibilities
• Lead the Luggage Porter and Doorman team to deliver a consistently warm and professional welcome
• Ensure all guests are greeted using correct phraseology and assisted with arrivals and departures
• Handle guest luggage safely and securely at all times
• Coordinate transportation requests with the Concierge Desk, following hotel procedures
• Deliver messages, mail, and packages in line with departmental SOPs
• Oversee daily departmental operations, ensuring adequate staffing and smooth shift handovers
• Maintain cleanliness and organisation of entrances, courtyards, and concierge areas
• Handle guest queries and complaints efficiently and professionally
• Ensure compliance with Health & Safety, Fire, and Security procedures
• Maintain effective communication with all hotel departments to support seamless guest service

What are we looking for?
• Previous experience in a Concierge or Luggage Porter role within a 4- or 5-star hotel
• Supervisory or team-leading experience preferred
• Excellent communication skills and professional presentation
• Strong knowledge of guest service standards and hospitality etiquette
• Ability to handle guest concerns calmly and efficiently
• Good organisational skills with attention to detail
• Understanding of Health & Safety and security procedures
• Positive, proactive, and team-oriented attitude
• Flexibility to work shifts, including weekends and holidays
• Eligibility to work in the UK is essential

Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.

Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor