Does this role appeal to you?

Are you a natural communicator with a passion for creating exceptional guest experiences? Do you thrive in providing excellent guest service and leaving lasting memories for valued guests?

 Step into the spotlight as Guest Relations Executive at The Store, Oxford!

Why Join Us?

At The Store, we pride ourselves on delivering exceptional guest experiences and creating an environment where our team can thrive. This is an opportunity to make a significant impact, working in our exceptional team and contributing to the overall success of the hotel.

Department

Guest Services

Here’s what the role is all about:

We, at The Store, are seeking a proactive and dedicated Guest Relations Executive to join our team and play a pivotal role in ensuring our guests have a seamless and enjoyable stay. The role contains everything you would expect, including supporting the Guest Relations Manager, acting as a friendly and approachable point of contact for guests, and creating a welcoming and hospitable atmosphere at the hotel.

Ideal candidates will have previous experience in a guest relations or customer service role within the hospitality industry.

These are the behaviours that we’re looking for:

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

Position: Guest Relations Executive 
Location: Oxford 
Employment Type: Full-Time
Shift: On a rota basis (including evenings, weekends, and bank holidays)

Salary £25,000

Benefits

• 28 days annual leave (increasing to 33 days after 5 years’ service)  
• Flexible rotas - we understand the importance of work life balance
• Delicious meals on duty
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people        
• £25,000 per annum (plus non-contractual service charge)
• Royal Cars taxis 50% discount for our people
• Refer a Friend Scheme 
• Review bonus 
• Access to Wagestgream 
• 25% off treatments in our spa and 50% off products 
• Discount on rooms and food and beverage 
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes 
• Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!  
• Brand pillars - we have four pillars that we live and breathe everyday! 
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments! 
• Team Awards 
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

As the hotel grows more benefits will become available.

We’ve got 4 Brand Pillars that will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. 

Does this role appeal to you?

Are you a natural communicator with a passion for creating exceptional guest experiences? Do you thrive in providing excellent guest service and leaving lasting memories for valued guests?

 Step into the spotlight as Guest Relations Executive at The Store, Oxford!

Why Join Us?

At The Store, we pride ourselves on delivering exceptional guest experiences and creating an environment where our team can thrive. This is an opportunity to make a significant impact, working in our exceptional team and contributing to the overall success of the hotel.

Department

Guest Services

Here’s what the role is all about:

We, at The Store, are seeking a proactive and dedicated Guest Relations Executive to join our team and play a pivotal role in ensuring our guests have a seamless and enjoyable stay. The role contains everything you would expect, including supporting the Guest Relations Manager, acting as a friendly and approachable point of contact for guests, and creating a welcoming and hospitable atmosphere at the hotel.

Ideal candidates will have previous experience in a guest relations or customer service role within the hospitality industry.

These are the behaviours that we’re looking for:

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

Position: Guest Relations Executive 
Location: Oxford 
Employment Type: Full-Time
Shift: On a rota basis (including evenings, weekends, and bank holidays)

Salary £25,000

Benefits

• 28 days annual leave (increasing to 33 days after 5 years’ service)  
• Flexible rotas - we understand the importance of work life balance
• Delicious meals on duty
• Ongoing training provided - both in house and external
• Career progression and development - we invest in our people        
• £25,000 per annum (plus non-contractual service charge)
• Royal Cars taxis 50% discount for our people
• Refer a Friend Scheme 
• Review bonus 
• Access to Wagestgream 
• 25% off treatments in our spa and 50% off products 
• Discount on rooms and food and beverage 
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes 
• Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!  
• Brand pillars - we have four pillars that we live and breathe everyday! 
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments! 
• Team Awards 
• Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. 
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

As the hotel grows more benefits will become available.

We’ve got 4 Brand Pillars that will also help you thrive:

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.