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Reception Manager
The Store Oxford
Reception Manager
The Store Oxford
Full Time
2
Years
Experience
£37000 / Year
Reception Manager
The Store Oxford
Full Time
2
Years
Experience
£37000 / Year
Skills
Guest Services
Leadership
Customer Service
Reception
Description
The Store Hotel is a lifestyle luxury hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
At The Store, Oxford, we don’t just offer jobs—we offer careers that inspire! We’re passionate about delivering exceptional guest experiences, and we’re looking for a warm, proactive, and service-driven professional to help us continue raising the bar.
Our team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed lifestyle luxury hotel experience to the city of Oxford.
We are looking for an experienced, passionate, and hands-on Reception Manager to lead our Front Office team and deliver exceptional guest service.
With a passion for delivering both the ultimate and most memorable experiences for our guests, you will play a crucial role in ensuring that our guests receive a warm, personalised welcome and a fond farewell. Working closely with the Director of Rooms, you would be assisting in leading the guest relations team through visible leadership and effective communication. With a strong emphasis on team training and development, you will be planning, overseeing, and enhancing the guest journey, check-in and check-out processes and handling guest enquiries and feedback.
You will:
- Oversee the check-in and check-out process, ensuring each guest feels warmly welcomed and valued.
- Personalise the arrival experience by anticipating guest needs and preferences
- Ensure the departure process is smooth, efficient and leaves a lasting impression
- Motivate, train and develop the guest relations team on all processes and standards.
- Oversee and audit the standards and operations of the guest relations team.
- Manage daily departmental operations.
- Innovate, developing new processes to enhance performance and to exceed guest expectations.
- Handle guest feedback professionally, ensuring quick resolution and follow-up.
- Managing our internal systems (Opera, BOWO etc.) to track guest preferences, special requests and feedback for personalised service.
- Work closely with other departments to ensure a seamless guest experience
- Continuously seek opportunities to personalise the guest experience from pre-arrival to post-departure
- Drive service standards, efficiency, and attention to detail.
What we’re looking for:
- Previous supervisory/management experience in a hotel reception or front office environment.
- A natural leader with excellent communication skills.
- Strong organisational skills and attention to detail.
- Confident problem solver with a guest-first mindset.
- Knowledge of (Opera) is an advantage.
Location: Oxford
Employment Type: Full time contract
Shift: On a rota basis (including evenings, weekends, and bank holidays)
Benefits
- Flexible rotas - we understand the importance of work life balance
- Meals on duty 11am and 5pm
- Ongoing training provided - both in house and external
- Career progression and development - we invest in our people
- Apprenticeships
- £37,000 per annum plus service charge (£42,000 on target earnings)
- Royal Cars taxis 50% discount to and from work
- Refer a Friend Scheme receive £250 for the referral (£500 if you refer chefs)
- Review bonus £25 per mention
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Heros mental health support, and high street discounts, 35% off gyms all over the uk and 50% off at nationwide cinemas
- Opportunities to win raffle prizes
- Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!
- Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
- Team Awards
- Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
As the hotel grows more benefits will become available.
We’ve got 4 Brand Pillars that will also help you thrive:
Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
The Store Hotel is a lifestyle luxury hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.
At The Store, Oxford, we don’t just offer jobs—we offer careers that inspire! We’re passionate about delivering exceptional guest experiences, and we’re looking for a warm, proactive, and service-driven professional to help us continue raising the bar.
Our team is already full of dedicated and passionate professionals working hard to see The Store bring a new and refreshed lifestyle luxury hotel experience to the city of Oxford.
We are looking for an experienced, passionate, and hands-on Reception Manager to lead our Front Office team and deliver exceptional guest service.
With a passion for delivering both the ultimate and most memorable experiences for our guests, you will play a crucial role in ensuring that our guests receive a warm, personalised welcome and a fond farewell. Working closely with the Director of Rooms, you would be assisting in leading the guest relations team through visible leadership and effective communication. With a strong emphasis on team training and development, you will be planning, overseeing, and enhancing the guest journey, check-in and check-out processes and handling guest enquiries and feedback.
You will:
- Oversee the check-in and check-out process, ensuring each guest feels warmly welcomed and valued.
- Personalise the arrival experience by anticipating guest needs and preferences
- Ensure the departure process is smooth, efficient and leaves a lasting impression
- Motivate, train and develop the guest relations team on all processes and standards.
- Oversee and audit the standards and operations of the guest relations team.
- Manage daily departmental operations.
- Innovate, developing new processes to enhance performance and to exceed guest expectations.
- Handle guest feedback professionally, ensuring quick resolution and follow-up.
- Managing our internal systems (Opera, BOWO etc.) to track guest preferences, special requests and feedback for personalised service.
- Work closely with other departments to ensure a seamless guest experience
- Continuously seek opportunities to personalise the guest experience from pre-arrival to post-departure
- Drive service standards, efficiency, and attention to detail.
What we’re looking for:
- Previous supervisory/management experience in a hotel reception or front office environment.
- A natural leader with excellent communication skills.
- Strong organisational skills and attention to detail.
- Confident problem solver with a guest-first mindset.
- Knowledge of (Opera) is an advantage.
Location: Oxford
Employment Type: Full time contract
Shift: On a rota basis (including evenings, weekends, and bank holidays)
Benefits
- Flexible rotas - we understand the importance of work life balance
- Meals on duty 11am and 5pm
- Ongoing training provided - both in house and external
- Career progression and development - we invest in our people
- Apprenticeships
- £37,000 per annum plus service charge (£42,000 on target earnings)
- Royal Cars taxis 50% discount to and from work
- Refer a Friend Scheme receive £250 for the referral (£500 if you refer chefs)
- Review bonus £25 per mention
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Heros mental health support, and high street discounts, 35% off gyms all over the uk and 50% off at nationwide cinemas
- Opportunities to win raffle prizes
- Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise!
- Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
- Team Awards
- Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
As the hotel grows more benefits will become available.
We’ve got 4 Brand Pillars that will also help you thrive:
Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
Reception Manager
Full Time
2
Years
Experience
£37000 / Year
Skills
Guest Services
Leadership
Customer Service
Reception
The Store Hotel, 1-5 Broad Street, Oxford, OX1 3AG, United Kingdom