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Front of House Porter
The Store Oxford
Front of House Porter
The Store Oxford
Casual
£13 / Hour
Front of House Porter
The Store Oxford
Casual
£13 / Hour
Skills
Exceptional Customer Service
Hotel Porter
Description
The Store
Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We
sit in the building of the historic department store and Oxford institution,
Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity
and wonder, reflecting the rich heritage of the building’s former life.
We are
looking for a friendly, professional and reliable Hotel Porter to join
our team on a fixed term contract for 3 months. This is an exciting opportunity to become part
of a guest-focused environment where exceptional service and teamwork are at
the heart of everything we do.
As a Hotel Porter, you will play an important role in creating memorable guest
experiences, ensuring our visitors receive a warm welcome, anticipate guests needs and provide outstanding
support throughout their stay.
Key Responsibilities:
• Greeting guests on arrival and assisting with luggage
• Supporting guest requests in a timely and professional manner
• Maintaining cleanliness and presentation standards across public areas
• Assisting departments across the hotel as required
• Delivering excellent customer service at all times
• Supporting room moves and deliveries throughout the property
• Ensuring health and safety procedures are followed
• Helping create a welcoming and positive environment for guests and colleagues
What we are looking for:
• Positive attitude and strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexible approach to shifts, including evenings and weekends where required
• Previous hospitality experience is beneficial but not essential – full
training can be provided
• A proactive and hands-on approach to work
Benefits
Meals on duty£13 per hour plus service charge (£15 estimnated on target earnings)
Ongoing training provided - both in house and external
Apprenticeships
Career progression and development - we invest in our people
Royal Cars taxis 50% discount for our people to and from work
Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
Access to Wagestream
25% off treatments in our spa and 50% off products
Discount on rooms and food and beverage
Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
Opportunities to win raffle prizes
Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
Brand pillars - we have four pillars that we live and breathe everyday!
Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
Team Awards and socials
Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
We’ve got 4 Brand Pillars that will also help you thrive
Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
The Store
Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We
sit in the building of the historic department store and Oxford institution,
Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity
and wonder, reflecting the rich heritage of the building’s former life.
We are
looking for a friendly, professional and reliable Hotel Porter to join
our team on a fixed term contract for 3 months. This is an exciting opportunity to become part
of a guest-focused environment where exceptional service and teamwork are at
the heart of everything we do.
As a Hotel Porter, you will play an important role in creating memorable guest
experiences, ensuring our visitors receive a warm welcome, anticipate guests needs and provide outstanding
support throughout their stay.
Key Responsibilities:
• Greeting guests on arrival and assisting with luggage
• Supporting guest requests in a timely and professional manner
• Maintaining cleanliness and presentation standards across public areas
• Assisting departments across the hotel as required
• Delivering excellent customer service at all times
• Supporting room moves and deliveries throughout the property
• Ensuring health and safety procedures are followed
• Helping create a welcoming and positive environment for guests and colleagues
What we are looking for:
• Positive attitude and strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexible approach to shifts, including evenings and weekends where required
• Previous hospitality experience is beneficial but not essential – full
training can be provided
• A proactive and hands-on approach to work
Benefits
Meals on duty£13 per hour plus service charge (£15 estimnated on target earnings)
Ongoing training provided - both in house and external
Apprenticeships
Career progression and development - we invest in our people
Royal Cars taxis 50% discount for our people to and from work
Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
Access to Wagestream
25% off treatments in our spa and 50% off products
Discount on rooms and food and beverage
Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
Opportunities to win raffle prizes
Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
Brand pillars - we have four pillars that we live and breathe everyday!
Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
Team Awards and socials
Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
We’ve got 4 Brand Pillars that will also help you thrive
Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
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Front of House Porter
Casual
£13 / Hour
Skills
Exceptional Customer Service
Hotel Porter
The Store Hotel, 1-5 Broad Street, Oxford, OX1 3AG, United Kingdom