The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Are you a natural communicator with a passion for delivering unforgettable guest experiences? Do you love making people feel valued and creating special moments that leave a lasting impression. If so, we have the perfect opportunity for you!

We are looking for a passionate, professional and guest-focused Guest Relations Executive to join our team. This role is ideal for someone who thrives on creating memorable experiences and delivering exceptional service to every guest.
As a Guest Relations Executive, you will act as a key point of contact for our guests, ensuring their stay exceeds expectations and helping to create outstanding hospitality experiences from arrival through to departure.

Key Responsibilities:
• Providing a warm and personalised welcome to guests
• Building strong relationships and delivering exceptional guest experiences
• Managing guest feedback, queries and concerns professionally and efficiently
• Anticipating guest needs and identifying opportunities to enhance their stay
• Supporting VIP arrivals and special requests
• Working collaboratively with operational teams to ensure seamless service delivery
• Monitoring guest satisfaction and helping drive continuous improvement
• Maintaining excellent knowledge of hotel services, facilities and local area recommendations
• Supporting guest communications before, during and after their stay

What we are looking for:
• Previous hospitality or customer service experience preferred
• Passion for delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Professional presentation and positive attitude
• Ability to remain calm and solutions-focused in a fast-paced environment
• Excellent organisational skills and attention to detail
• Flexible approach to working hours, including weekends and holidays where required

 Ready to make a real impact and be part of something special? Join us at The Store and be the reason our guests keep coming back!

Position: Guest Relations Executive 
Location: Oxford 
Employment Type: Full Time 
Shift: On a rota basis (including some evenings, weekdays, weekends, and bank holidays)

Benefits 

Meals on duty 
£27,040 per annum plus service charge - this will increase after probation (£32,000 estimated on target earnings) 
Ongoing training provided - both in house and external
Apprenticeships
Career progression and development - we invest in our people     
Royal Cars taxis 50% discount for our people to and from work
Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
Access to Wagestream
25% off treatments in our spa and 50% off products
Discount on rooms and food and beverage
Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
Opportunities to win raffle prizes
Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
Brand pillars - we have four pillars that we live and breathe everyday!
Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
Team Awards and socials
Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

We’ve got 4 Brand Pillars that will also help you thrive

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. 

The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building’s former life.

Are you a natural communicator with a passion for delivering unforgettable guest experiences? Do you love making people feel valued and creating special moments that leave a lasting impression. If so, we have the perfect opportunity for you!

We are looking for a passionate, professional and guest-focused Guest Relations Executive to join our team. This role is ideal for someone who thrives on creating memorable experiences and delivering exceptional service to every guest.
As a Guest Relations Executive, you will act as a key point of contact for our guests, ensuring their stay exceeds expectations and helping to create outstanding hospitality experiences from arrival through to departure.

Key Responsibilities:
• Providing a warm and personalised welcome to guests
• Building strong relationships and delivering exceptional guest experiences
• Managing guest feedback, queries and concerns professionally and efficiently
• Anticipating guest needs and identifying opportunities to enhance their stay
• Supporting VIP arrivals and special requests
• Working collaboratively with operational teams to ensure seamless service delivery
• Monitoring guest satisfaction and helping drive continuous improvement
• Maintaining excellent knowledge of hotel services, facilities and local area recommendations
• Supporting guest communications before, during and after their stay

What we are looking for:
• Previous hospitality or customer service experience preferred
• Passion for delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Professional presentation and positive attitude
• Ability to remain calm and solutions-focused in a fast-paced environment
• Excellent organisational skills and attention to detail
• Flexible approach to working hours, including weekends and holidays where required

 Ready to make a real impact and be part of something special? Join us at The Store and be the reason our guests keep coming back!

Position: Guest Relations Executive 
Location: Oxford 
Employment Type: Full Time 
Shift: On a rota basis (including some evenings, weekdays, weekends, and bank holidays)

Benefits 

Meals on duty 
£27,040 per annum plus service charge - this will increase after probation (£32,000 estimated on target earnings) 
Ongoing training provided - both in house and external
Apprenticeships
Career progression and development - we invest in our people     
Royal Cars taxis 50% discount for our people to and from work
Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
Access to Wagestream
25% off treatments in our spa and 50% off products
Discount on rooms and food and beverage
Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
Opportunities to win raffle prizes
Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
Brand pillars - we have four pillars that we live and breathe everyday!
Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
Team Awards and socials
Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.   

We’ve got 4 Brand Pillars that will also help you thrive

Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

Innovation - The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together. 

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.