JOB DESCRIPTION

Job Title: Tour Guide and Ticket Desk                                                                                                      

Reporting To: Management Team
Job Type: Part-time, weekends and school holidays

Outline of job

Kents Cavern, is an award-winning tourist attraction and renowned prehistoric site situated in Torquay, Devon.   We are currently looking for a new tour guide to join our dynamic and friendly team here at Kents Cavern.

As part of the job as a Kents Cavern Tour Guide you will be required to familiarise yourself with the information associated with the cave and our health and safety procedures.  This role is principally concerned with entertaining and leading visitors of all ages on guided tours around the cave system. However, outside of the caves you are expected to undertake retail shop operations, ticketing and other customer service-related operations. Additionally, you are expected to undertake site cleaning and maintenance duties, as directed. You will also be expected to keep the children’s activity area and woodlands safe and clean.
Excellent interpersonal and customer service skills, a smart appearance and a confident approach to dealing with the public are essential.

You will be required to wear uniform that is provided.

PLEASE NOTE: Minimum age for this job role is 18 and above.

Outline of Duties

The following list is an outline of duties required from the role.

Guiding

·         (4 to 6) 45 minutes presentations around the cave per day.

·         Carrying out daily safety checks around site. 

·         Sweeping the paths and patio areas.

·         Litter-picking the site and car park.

·         Maintaining the cleanliness of toilet facilities.

·         Maintaining and clearing site bins and wastage.

Ticketing & Retail Operations

·         General front of house reception duties.

·         Welcoming and directing visitors.

·         Responsible for stock control, shop displays and cleanliness of the retail space.
Follow opening and closing procedures.

·         Answering the telephone and providing callers with information about the attraction.

Health and safety

The company has a clear health and safety policy and this must be followed at all times. Checklists and procedures assist in the delivery of this policy and must be completed thoroughly. Full training will be given.

Other Duties

The above list is not designed to be exhaustive, and you may be asked to assist in other areas as required by the business and subject to the necessary training being given. We pride ourselves on the team spirit which operates not only within departments, but also between departments and a good candidate will be prepared to step in and help in any department where they can see a need.

Hours

The role requires the candidate to be able to work daytime and evening shifts on any day of the week.  Peak visitors occur at weekends and during holiday periods. Leave is not permitted over bank holiday weekends and during school holidays. Any existing holiday commitments should be noted on your application form and we will take these into consideration when determining your suitability for the role.

Key Dates

Application Deadline: Friday 3rd October

Interviews: To take place on Tuesday 7th and Wednesday 8th October

Applicants must be available for training in the week commencing Monday 13th or Monday 20th October

If you haven’t received an invite to interview by Saturday 4th October, unfortunately you have not been successful.

JOB DESCRIPTION

Job Title: Tour Guide and Ticket Desk                                                                                                      

Reporting To: Management Team
Job Type: Part-time, weekends and school holidays

Outline of job

Kents Cavern, is an award-winning tourist attraction and renowned prehistoric site situated in Torquay, Devon.   We are currently looking for a new tour guide to join our dynamic and friendly team here at Kents Cavern.

As part of the job as a Kents Cavern Tour Guide you will be required to familiarise yourself with the information associated with the cave and our health and safety procedures.  This role is principally concerned with entertaining and leading visitors of all ages on guided tours around the cave system. However, outside of the caves you are expected to undertake retail shop operations, ticketing and other customer service-related operations. Additionally, you are expected to undertake site cleaning and maintenance duties, as directed. You will also be expected to keep the children’s activity area and woodlands safe and clean.
Excellent interpersonal and customer service skills, a smart appearance and a confident approach to dealing with the public are essential.

You will be required to wear uniform that is provided.

PLEASE NOTE: Minimum age for this job role is 18 and above.

Outline of Duties

The following list is an outline of duties required from the role.

Guiding

·         (4 to 6) 45 minutes presentations around the cave per day.

·         Carrying out daily safety checks around site. 

·         Sweeping the paths and patio areas.

·         Litter-picking the site and car park.

·         Maintaining the cleanliness of toilet facilities.

·         Maintaining and clearing site bins and wastage.

Ticketing & Retail Operations

·         General front of house reception duties.

·         Welcoming and directing visitors.

·         Responsible for stock control, shop displays and cleanliness of the retail space.
Follow opening and closing procedures.

·         Answering the telephone and providing callers with information about the attraction.

Health and safety

The company has a clear health and safety policy and this must be followed at all times. Checklists and procedures assist in the delivery of this policy and must be completed thoroughly. Full training will be given.

Other Duties

The above list is not designed to be exhaustive, and you may be asked to assist in other areas as required by the business and subject to the necessary training being given. We pride ourselves on the team spirit which operates not only within departments, but also between departments and a good candidate will be prepared to step in and help in any department where they can see a need.

Hours

The role requires the candidate to be able to work daytime and evening shifts on any day of the week.  Peak visitors occur at weekends and during holiday periods. Leave is not permitted over bank holiday weekends and during school holidays. Any existing holiday commitments should be noted on your application form and we will take these into consideration when determining your suitability for the role.

Key Dates

Application Deadline: Friday 3rd October

Interviews: To take place on Tuesday 7th and Wednesday 8th October

Applicants must be available for training in the week commencing Monday 13th or Monday 20th October

If you haven’t received an invite to interview by Saturday 4th October, unfortunately you have not been successful.