FCB Coffee operates a chain of speciality coffee shops on a number of British Rail Stations across the South East of England.

We are looking for a Manager to join our team in Guildford station. This is a full time, permanent position. It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business.

Your job, as Manager is to look after your team, your store, and your customers. You keep everything ticking over. You have the ability to delegate, to share the love with the team but also have the confidence to have those difficult conversations.

You are in charge, you problem solve before escalation & you make decisions with the company’s interest at heart.

YOUR PEOPLE

You organise the team by assigning tasks and giving feedback. You lead the way by managing the customer experience from the front. You will also use RotaGeek to manage the team’s timesheets.

YOUR STORE:

You look after the physical aspects of the store, all equipment is cared for and maintained. It’s clean and meets all health & safety requirements. We keep our customers safe by managing food hygiene and follow the correct guidelines. Everyone contributes, but you make it happen.

You communicate clearly with your team, and you follow the same vision of the brand. You follow and champion your own and company standards, and empower your staff to be the best version of themselves.

You place orders & receive deliveries. Stock is your responsibility from ordering, receiving, counting to managing waste.

YOUR CUSTOMERS

Our customers are the lifeblood of our business, your job is to make their day. When a customer comes into your shop, they know what they are getting- great service and a great product. You make sure that your team is following the customer service cycle; Acknowledge, Greet, Upsell & Thank. You also make sure that we are meeting service times & delivering an exceptional coffee every time. Nothing is more important than our customer.

FCB Coffee operates a chain of speciality coffee shops on a number of British Rail Stations across the South East of England.

We are looking for a Manager to join our team in Guildford station. This is a full time, permanent position. It is an exciting opportunity for an enthusiastic and experienced individual who has the personality, in-depth knowledge and passion for the coffee business.

Your job, as Manager is to look after your team, your store, and your customers. You keep everything ticking over. You have the ability to delegate, to share the love with the team but also have the confidence to have those difficult conversations.

You are in charge, you problem solve before escalation & you make decisions with the company’s interest at heart.

YOUR PEOPLE

You organise the team by assigning tasks and giving feedback. You lead the way by managing the customer experience from the front. You will also use RotaGeek to manage the team’s timesheets.

YOUR STORE:

You look after the physical aspects of the store, all equipment is cared for and maintained. It’s clean and meets all health & safety requirements. We keep our customers safe by managing food hygiene and follow the correct guidelines. Everyone contributes, but you make it happen.

You communicate clearly with your team, and you follow the same vision of the brand. You follow and champion your own and company standards, and empower your staff to be the best version of themselves.

You place orders & receive deliveries. Stock is your responsibility from ordering, receiving, counting to managing waste.

YOUR CUSTOMERS

Our customers are the lifeblood of our business, your job is to make their day. When a customer comes into your shop, they know what they are getting- great service and a great product. You make sure that your team is following the customer service cycle; Acknowledge, Greet, Upsell & Thank. You also make sure that we are meeting service times & delivering an exceptional coffee every time. Nothing is more important than our customer.