Hospitality Trainer

Key Responsibilities 

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards. 

• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).  

• Lead the  host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks 

• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc). 

• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.   

• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.  

• Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.  

• Support when required with chasing debtors  

• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs 

Key KPIS for the the role:  

• Joiners  

• Retention 

• Vending  

• Club experience – mystery shops and audit 

Skills, Knowledge and Experience 

• Experience supervising or leading a team in a hospitality setting 

• Background in commercial economics, sports education, hospitality or similar relevance   

• Demonstrable Experience of delivering excellent customer service  

• Excellent communication and organisation skills  

• Keen eye for attention to detail  

• Ability to work as a team and use initiative to problem solve  

• Stress resilience, ability to handle different situations at once, prioritising skills.   

Key Responsibilities 

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards. 

• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).  

• Lead the  host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks 

• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc). 

• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.   

• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.  

• Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.  

• Support when required with chasing debtors  

• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs 

Key KPIS for the the role:  

• Joiners  

• Retention 

• Vending  

• Club experience – mystery shops and audit 

Skills, Knowledge and Experience 

• Experience supervising or leading a team in a hospitality setting 

• Background in commercial economics, sports education, hospitality or similar relevance   

• Demonstrable Experience of delivering excellent customer service  

• Excellent communication and organisation skills  

• Keen eye for attention to detail  

• Ability to work as a team and use initiative to problem solve  

• Stress resilience, ability to handle different situations at once, prioritising skills.