Hospitality Trainer

Salary: Up to £35,000 per annum
Hours: 40 hours per week
Location: Remote, field-based with frequent travel to sites

Are you passionate about creating exceptional customer experiences and developing high-performing teams?

As our Hospitality Trainer, you'll play a key role in shaping the member experience across our UK clubs by developing the skills, confidence and service standards of our Hosts and Hospitality Managers. Working closely with Operations, HR and Learning & Development teams, you'll deliver engaging training and coaching that drives consistency, service excellence and operational readiness across both new and existing clubs.

This is a hands-on, field-based role focused on supporting our continued growth. You'll ensure teams are fully trained, confidently onboarded and equipped to deliver an outstanding member experience from day one, whilst continuously raising hospitality standards across the estate. Based on the road and in clubs, you'll be the go-to expert for hospitality excellence, bringing our brand values to life through practical coaching and development

• Deliver engaging training and coaching to Hosts and Hospitality Managers across the business.
• Support onboarding of new team members and ensure a consistent induction experience.
• Train teams on service standards, operational processes, systems and brand expectations.
• Support new club openings by preparing teams to deliver an exceptional member experience from day one.
• Coach managers and teams to continuously improve hospitality, service and member engagement.
• Develop and maintain training materials, guides and standard operating procedures.
• Work closely with operational leaders to identify training needs and embed best practice.
• Monitor training effectiveness and adapt programmes based on feedback and business needs.
• Act as a champion for hospitality excellence and continuous improvement across all clubs.
• Undertake additional duties within your skillset as required to support the business.

• Experience delivering training, coaching or team development in a hospitality, fitness, leisure or retail environment.
• Strong customer service and hospitality mindset.
• Excellent communication, presentation and interpersonal skills.
• Ability to engage, influence and motivate others.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working independently and travelling regularly between sites.
• Passion for developing people and driving high standards.

Salary: Up to £35,000 per annum
Hours: 40 hours per week
Location: Remote, field-based with frequent travel to sites

Are you passionate about creating exceptional customer experiences and developing high-performing teams?

As our Hospitality Trainer, you'll play a key role in shaping the member experience across our UK clubs by developing the skills, confidence and service standards of our Hosts and Hospitality Managers. Working closely with Operations, HR and Learning & Development teams, you'll deliver engaging training and coaching that drives consistency, service excellence and operational readiness across both new and existing clubs.

This is a hands-on, field-based role focused on supporting our continued growth. You'll ensure teams are fully trained, confidently onboarded and equipped to deliver an outstanding member experience from day one, whilst continuously raising hospitality standards across the estate. Based on the road and in clubs, you'll be the go-to expert for hospitality excellence, bringing our brand values to life through practical coaching and development

• Deliver engaging training and coaching to Hosts and Hospitality Managers across the business.
• Support onboarding of new team members and ensure a consistent induction experience.
• Train teams on service standards, operational processes, systems and brand expectations.
• Support new club openings by preparing teams to deliver an exceptional member experience from day one.
• Coach managers and teams to continuously improve hospitality, service and member engagement.
• Develop and maintain training materials, guides and standard operating procedures.
• Work closely with operational leaders to identify training needs and embed best practice.
• Monitor training effectiveness and adapt programmes based on feedback and business needs.
• Act as a champion for hospitality excellence and continuous improvement across all clubs.
• Undertake additional duties within your skillset as required to support the business.

• Experience delivering training, coaching or team development in a hospitality, fitness, leisure or retail environment.
• Strong customer service and hospitality mindset.
• Excellent communication, presentation and interpersonal skills.
• Ability to engage, influence and motivate others.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working independently and travelling regularly between sites.
• Passion for developing people and driving high standards.