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Bellman

Summary
Bellman
Salary $13 / Hour
Plus Tips
Schedule Full Time
Location 1690 Collins Ave, Miami Beach, FL 33139, USA
Category Hotel

Bellman


Description

The Gale South Beach, Curio Collection by Hilton is looking for a dynamic and experienced Bell person to welcome our incoming guests. The primarily responsibility is to greet and welcome all guests to the hotel and relieve guests of their luggage upon arrival. You will ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.

In addition to assisting guests with luggage, Bell person is also responsible to collect and distribute post, parcels including dealing with general guest inquiries and ensuring that the lobby and driveway areas are always clean and tidy.

BELL PERSON DUTIES AND RESPONSIBILITIES:

  • Request and be aware of the daily arrival list.
  • To be present and welcoming in the lobby and ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Ensure that the guest has verified that all luggage has been accounted for.
  • Ensure safe storage and collect ticketing of guest coats and personal items.
  • Assist guest with Long term luggage storage requests / Left luggage requests.
  • Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the Front Desk Agent on duty with his/her duties during busy periods and breaks.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.
  • To provide an efficient luggage storage, delivery and collection service.
  • Perform any other works as and when assigned by the management.
  • Tag luggage and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
  • Provide items on loan to guest and collect the items back from guest before departure.
  • Inform Front Desk Agent to charge items given on loan, in case there is any charges applicable.

PHYSICAL DEMANDS:

  • Able to stand for an 8-hour shift
  • Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
  • Ability to work a flexible schedule to include weekends and holidays

REQUIRED EDUCATION AND EXPERIENCE:

  • High school diploma
  • 1-year prior experience working in a guest services related position


The Gale South Beach, Curio Collection by Hilton is looking for a dynamic and experienced Bell person to welcome our incoming guests. The primarily responsibility is to greet and welcome all guests to the hotel and relieve guests of their luggage upon arrival. You will ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.

In addition to assisting guests with luggage, Bell person is also responsible to collect and distribute post, parcels including dealing with general guest inquiries and ensuring that the lobby and driveway areas are always clean and tidy.

BELL PERSON DUTIES AND RESPONSIBILITIES:

  • Request and be aware of the daily arrival list.
  • To be present and welcoming in the lobby and ready to assist guests, colleagues and visitors when requested.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Ensure that the guest has verified that all luggage has been accounted for.
  • Ensure safe storage and collect ticketing of guest coats and personal items.
  • Assist guest with Long term luggage storage requests / Left luggage requests.
  • Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the Front Desk Agent on duty with his/her duties during busy periods and breaks.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.
  • To provide an efficient luggage storage, delivery and collection service.
  • Perform any other works as and when assigned by the management.
  • Tag luggage and return the identification slips to guests.
  • Assists guests with luggage to the front desk.
  • Escorts guests to room, placing luggage in room assigned by front desk.
  • Inspects guest room for order and adequate supplies and informs guests of room amenities
  • Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
  • Provide items on loan to guest and collect the items back from guest before departure.
  • Inform Front Desk Agent to charge items given on loan, in case there is any charges applicable.

PHYSICAL DEMANDS:

  • Able to stand for an 8-hour shift
  • Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
  • Ability to work a flexible schedule to include weekends and holidays

REQUIRED EDUCATION AND EXPERIENCE:

  • High school diploma
  • 1-year prior experience working in a guest services related position



Details
Salary $13 / Hour
Plus Tips
Schedule Full Time
Location 1690 Collins Ave, Miami Beach, FL 33139, USA
Category Hotel

Skills
Customer Service
HOSPITALITY
By applying you confirm you have these skills.

We run background checks on all new hires in this position.

1690 Collins Ave, Miami Beach, FL 33139, USA