Join us as a Concierge Coordinator at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Concierge Coordinator at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Concierge Coordinator, you'll enjoy your work and take pride in delighting our guests:

•         Act as an administrative support for the concierge team in replying to guest emails, writing confirmation letters and other administrative tasks

•         Be a point of reference for guests who need assistance or information and attend to their wishes and requirements

•         Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

•         Run errands for guests and management as requested.

•         When needed support the sense of arrival teams in delivering guest parcels or luggage to the room or assist doormen at the front door

•         Create a personalized and bespoke experience for all guests using our concierge services.

•         To have the mind-set of anticipating guests needs and going above and beyond to exceed them.

•         Participate in our Creative Meetings as well as Target Market Arrival Meetings

•         Use our CRM-System by entering guest preferences and feedback

•         Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly.

•         Work collaboratively as a team and help each other where necessary

The items shared are the essence of a day in the life of a Concierge Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

Monday to Sunday – 8h shifts, 5 days a week (40h per week), timings may vary

What you’ll bring

Essential Skills and Experience

·         Previous experience in a ultra-luxury hospitality environment 

·         Good knowledge of London – restaurants, shops, sights, theatres, cultural venues

·         Strong verbal and written communication skills – English is the primary language used in our hotel.

Preferred Skills

·         Strong organisational skills

·         Foreign Language Skills

What you’ll get

·         Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.

·         Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops

·         Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.

·         Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.

·         Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.

·         Referral Bonus: Earn a £1000 bonus when you recommend a friend.

·         Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we can support you through this process. 

Join us as a Concierge Coordinator at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Concierge Coordinator at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Concierge Coordinator, you'll enjoy your work and take pride in delighting our guests:

•         Act as an administrative support for the concierge team in replying to guest emails, writing confirmation letters and other administrative tasks

•         Be a point of reference for guests who need assistance or information and attend to their wishes and requirements

•         Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

•         Run errands for guests and management as requested.

•         When needed support the sense of arrival teams in delivering guest parcels or luggage to the room or assist doormen at the front door

•         Create a personalized and bespoke experience for all guests using our concierge services.

•         To have the mind-set of anticipating guests needs and going above and beyond to exceed them.

•         Participate in our Creative Meetings as well as Target Market Arrival Meetings

•         Use our CRM-System by entering guest preferences and feedback

•         Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly.

•         Work collaboratively as a team and help each other where necessary

The items shared are the essence of a day in the life of a Concierge Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

Monday to Sunday – 8h shifts, 5 days a week (40h per week), timings may vary

What you’ll bring

Essential Skills and Experience

·         Previous experience in a ultra-luxury hospitality environment 

·         Good knowledge of London – restaurants, shops, sights, theatres, cultural venues

·         Strong verbal and written communication skills – English is the primary language used in our hotel.

Preferred Skills

·         Strong organisational skills

·         Foreign Language Skills

What you’ll get

·         Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.

·         Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops

·         Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.

·         Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.

·         Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.

·         Referral Bonus: Earn a £1000 bonus when you recommend a friend.

·         Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com  so that we can discuss how we can support you through this process.