Are you ready to embark on an exciting journey with one of London's most renowned boutique hotel chains? Firmdale Hotels invites you to become a vital part of our prestigious Ham Yard Hotel team as a Night Porter (6-month fixed-term contract).

At Firmdale Hotels, we are not just in the business of hospitality; we are in the business of creating unforgettable experiences. With a collection of unique boutique hotels in London and New York, we pride ourselves on our commitment to exceptional service, exquisite design, and unparalleled attention to detail. Join us in shaping the future of luxury hospitality.

As a Night Porter, you will be at the forefront of ensuring our guests receive nothing short of excellence, even during the twilight hours. Your primary responsibility will be overseeing the concierge desk in the absence of the wider team, ensuring seamless operations throughout the evening.

Responsibilities:

• Welcoming guests with warmth and professionalism, assisting with luggage, and attending to their needs promptly.
• Managing incoming calls efficiently and courteously, providing accurate information and assistance as required.
• Demonstrating impeccable attention to detail in all tasks, from guest check-ins to check-outs.
• Proactively addressing guest requests and concerns with tact and discretion, ensuring their comfort and satisfaction throughout their stay.
• Collaborating closely with your team to maintain the highest standards of service and guest satisfaction.
• Operating with a high level of autonomy and confidence, while also thriving in a collaborative team environment.

What you Need:

• Valid UK Driving Licence Required.
• A passion for delivering exceptional customer service, with a genuine desire to exceed guest expectations.
• Outstanding organisational skills and the ability to multitask effectively in a dynamic, fast-paced environment.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• The ability to work independently with confidence, while also thriving as a valued member of a cohesive team.

• Competitive annual salary of £ 31,500.00 plus service charge.
• A structured 4-day-on, 4-day-off schedule, providing a healthy work-life balance.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commutin
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Are you ready to embark on an exciting journey with one of London's most renowned boutique hotel chains? Firmdale Hotels invites you to become a vital part of our prestigious Ham Yard Hotel team as a Night Porter (6-month fixed-term contract).

At Firmdale Hotels, we are not just in the business of hospitality; we are in the business of creating unforgettable experiences. With a collection of unique boutique hotels in London and New York, we pride ourselves on our commitment to exceptional service, exquisite design, and unparalleled attention to detail. Join us in shaping the future of luxury hospitality.

As a Night Porter, you will be at the forefront of ensuring our guests receive nothing short of excellence, even during the twilight hours. Your primary responsibility will be overseeing the concierge desk in the absence of the wider team, ensuring seamless operations throughout the evening.

Responsibilities:

• Welcoming guests with warmth and professionalism, assisting with luggage, and attending to their needs promptly.
• Managing incoming calls efficiently and courteously, providing accurate information and assistance as required.
• Demonstrating impeccable attention to detail in all tasks, from guest check-ins to check-outs.
• Proactively addressing guest requests and concerns with tact and discretion, ensuring their comfort and satisfaction throughout their stay.
• Collaborating closely with your team to maintain the highest standards of service and guest satisfaction.
• Operating with a high level of autonomy and confidence, while also thriving in a collaborative team environment.

What you Need:

• Valid UK Driving Licence Required.
• A passion for delivering exceptional customer service, with a genuine desire to exceed guest expectations.
• Outstanding organisational skills and the ability to multitask effectively in a dynamic, fast-paced environment.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• The ability to work independently with confidence, while also thriving as a valued member of a cohesive team.

• Competitive annual salary of £ 31,500.00 plus service charge.
• A structured 4-day-on, 4-day-off schedule, providing a healthy work-life balance.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commutin
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!