Are you ready to be part of something truly special? Here at Firmdale Hotels, we are not just about providing accommodations; we are about creating unforgettable experiences for our guests. As a Receptionist at our renowned Ham Yard Hotel, you will be at the forefront of delivering exceptional service and creating lasting memories for our guests.

Firmdale Hotels is renowned for its distinctive character and commitment to impeccable service. At Ham Yard Hotel, we blend luxury with creativity, offering guests an unforgettable experience in the heart of London's vibrant Soho district.

As a Receptionist, you will be more than just a face at the front desk; you will be the welcoming presence that sets the tone for our guests' experiences

Responsibilities:

• Greeting guests with warmth and professionalism, making them feel valued and appreciated from the moment they arrive
• Providing exceptional customer service by anticipating and exceeding guests' needs
• Managing check-ins and check-outs efficiently and accurately, ensuring a seamless experience for our guests
• Handling guest inquiries and requests promptly and courteously
• Assisting with administrative tasks to support the smooth operation of the front desk and overall hotel operations

What you Need:

• A passion for delivering outstanding service and creating memorable experiences for our guests
• Excellent communication skills and the ability to engage with guests and colleagues alike
• Impeccable presentation and attention to detail, reflecting our commitment to excellence
• A positive attitude and a willingness to work collaboratively as part of a dynamic team
• Previous experience in a similar role or hospitality environment is preferred, but not required

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge     
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Are you ready to be part of something truly special? Here at Firmdale Hotels, we are not just about providing accommodations; we are about creating unforgettable experiences for our guests. As a Receptionist at our renowned Ham Yard Hotel, you will be at the forefront of delivering exceptional service and creating lasting memories for our guests.

Firmdale Hotels is renowned for its distinctive character and commitment to impeccable service. At Ham Yard Hotel, we blend luxury with creativity, offering guests an unforgettable experience in the heart of London's vibrant Soho district.

As a Receptionist, you will be more than just a face at the front desk; you will be the welcoming presence that sets the tone for our guests' experiences

Responsibilities:

• Greeting guests with warmth and professionalism, making them feel valued and appreciated from the moment they arrive
• Providing exceptional customer service by anticipating and exceeding guests' needs
• Managing check-ins and check-outs efficiently and accurately, ensuring a seamless experience for our guests
• Handling guest inquiries and requests promptly and courteously
• Assisting with administrative tasks to support the smooth operation of the front desk and overall hotel operations

What you Need:

• A passion for delivering outstanding service and creating memorable experiences for our guests
• Excellent communication skills and the ability to engage with guests and colleagues alike
• Impeccable presentation and attention to detail, reflecting our commitment to excellence
• A positive attitude and a willingness to work collaboratively as part of a dynamic team
• Previous experience in a similar role or hospitality environment is preferred, but not required

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge     
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!