Employee Records
Reservations Manager Maternity cover
Ham Yard Hotel - Reservations
Reservations Manager Maternity cover
Ham Yard Hotel - Reservations
Full Time
2 Years Experience
Coins Icon £38200 / Year
Reservations Manager Maternity cover
Ham Yard Hotel - Reservations

Full Time
2 Years Experience
Coins Icon £38200 / Year
Skills
Staff Scheduling
Leadership
hotel
Reservations
management
Description

Are you ready to step into an exhilarating role where your passion for hospitality meets exceptional leadership? Firmdale Hotels invites you to join our dynamic team as a Reservations Manager(Maternity Cover) at the renowned Ham Yard Hotel.

At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, blending luxury with a unique sense of style and warmth. As a Reservations Manager, you will play a pivotal role in ensuring the seamless operation of our reservations department, elevating our guests' journey from the moment they inquire to the moment they depart.

Responsibilities:

  • Reporting to the Deputy and General Manager, you will oversee the daily operations of the reservations department, providing strategic direction and guidance to your team.
  • Handle all incoming reservation inquiries with finesse, ensuring that each guest's needs and preferences are understood and met with enthusiasm.
  • Cultivate and nurture strong partnerships with colleagues, travel agents, and guests, embodying our commitment to delivering exceptional service with every interaction.
  • Take charge of the financial aspects of the reservations department, including budgeting, forecasting, and optimizing revenue opportunities.Uphold the renowned Firmdale standards of excellence, ensuring consistency and attention to detail in every aspect of the reservations process.
  • Address guest complaints promptly and effectively, demonstrating confidence and finesse in finding satisfactory solutions.
  • Motivate and inspire your team through comprehensive training and solid leadership, fostering a culture of continuous growth and improvement. 

What you Need:

  • Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor is essential, along with a strong working knowledge of Front Office operations.
  • Proficiency in using the Opera system is required, enabling you to navigate efficiently through our reservation processes.
  • Demonstrate exceptional customer service skills and communication abilities, ensuring that every guest interaction reflects our commitment to excellence.
  • Thrive in a fast-paced environment, exhibiting flexibility and adaptability to meet the diverse needs of our guests and the demands of the role.
  • Maintain a high level of understanding of current hospitality trends and competitor landscapes, leveraging this knowledge to drive innovation and maintain our competitive edge.

What We Offer:

  • Competitive salary £38,200.00 plus service charge.
  • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
  • Manager of the Year – Helle Jensen – Cateys 2024
  • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
  • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you ready to step into an exhilarating role where your passion for hospitality meets exceptional leadership? Firmdale Hotels invites you to join our dynamic team as a Reservations Manager(Maternity Cover) at the renowned Ham Yard Hotel.

At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, blending luxury with a unique sense of style and warmth. As a Reservations Manager, you will play a pivotal role in ensuring the seamless operation of our reservations department, elevating our guests' journey from the moment they inquire to the moment they depart.

Responsibilities:

  • Reporting to the Deputy and General Manager, you will oversee the daily operations of the reservations department, providing strategic direction and guidance to your team.
  • Handle all incoming reservation inquiries with finesse, ensuring that each guest's needs and preferences are understood and met with enthusiasm.
  • Cultivate and nurture strong partnerships with colleagues, travel agents, and guests, embodying our commitment to delivering exceptional service with every interaction.
  • Take charge of the financial aspects of the reservations department, including budgeting, forecasting, and optimizing revenue opportunities.Uphold the renowned Firmdale standards of excellence, ensuring consistency and attention to detail in every aspect of the reservations process.
  • Address guest complaints promptly and effectively, demonstrating confidence and finesse in finding satisfactory solutions.
  • Motivate and inspire your team through comprehensive training and solid leadership, fostering a culture of continuous growth and improvement. 

What you Need:

  • Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor is essential, along with a strong working knowledge of Front Office operations.
  • Proficiency in using the Opera system is required, enabling you to navigate efficiently through our reservation processes.
  • Demonstrate exceptional customer service skills and communication abilities, ensuring that every guest interaction reflects our commitment to excellence.
  • Thrive in a fast-paced environment, exhibiting flexibility and adaptability to meet the diverse needs of our guests and the demands of the role.
  • Maintain a high level of understanding of current hospitality trends and competitor landscapes, leveraging this knowledge to drive innovation and maintain our competitive edge.

What We Offer:

  • Competitive salary £38,200.00 plus service charge.
  • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
  • Manager of the Year – Helle Jensen – Cateys 2024
  • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
  • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.