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Reservations Agent
Ham Yard Hotel - Reservations
Reservations Agent
Ham Yard Hotel - Reservations
Full Time
1
Year
Experience
£29000 / Year
Reservations Agent
Ham Yard Hotel - Reservations
Full Time
1
Year
Experience
£29000 / Year
Skills
Reservations
Customer Service
Microsoft Office
Description
Are you passionate about delivering exceptional customer service in a dynamic environment? Firmdale Hotels presents an exciting opportunity to become a pivotal part of our team as a Reservations Agent at Ham Yard Hotel.
At Firmdale Hotels, we pride ourselves on creating extraordinary experiences for our guests, and our Reservations Agents play a crucial role in ensuring every guest's stay is unforgettable. As a Reservations Agent, you will be the first point of contact for guests, managing all room reservation inquiries with precision and care.
Responsibilities:
- Handle reservations with finesse, ensuring accuracy and efficiency.
- Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
- Collaborate seamlessly with our front office team to maintain a smooth operation.
- Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
- Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
- Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.
What you Need:
- A customer-focused mind-set, with a passion for creating memorable experiences.
- Warmth and charisma that radiate in every interaction.
- Exceptional communication skills, both verbal and written.
- A knack for organisation, ensuring no detail is overlooked.
- The ability to work effectively within a team, contributing to a positive and collaborative work environment
What We Offer:
- Competitive annual salary of £29,000 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Are you passionate about delivering exceptional customer service in a dynamic environment? Firmdale Hotels presents an exciting opportunity to become a pivotal part of our team as a Reservations Agent at Ham Yard Hotel.
At Firmdale Hotels, we pride ourselves on creating extraordinary experiences for our guests, and our Reservations Agents play a crucial role in ensuring every guest's stay is unforgettable. As a Reservations Agent, you will be the first point of contact for guests, managing all room reservation inquiries with precision and care.
Responsibilities:
- Handle reservations with finesse, ensuring accuracy and efficiency.
- Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
- Collaborate seamlessly with our front office team to maintain a smooth operation.
- Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
- Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
- Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.
What you Need:
- A customer-focused mind-set, with a passion for creating memorable experiences.
- Warmth and charisma that radiate in every interaction.
- Exceptional communication skills, both verbal and written.
- A knack for organisation, ensuring no detail is overlooked.
- The ability to work effectively within a team, contributing to a positive and collaborative work environment
What We Offer:
- Competitive annual salary of £29,000 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent
Full Time
1
Year
Experience
£29000 / Year
Skills
Reservations
Customer Service
Microsoft Office
1 Ham Yard, London, W1D 7DT, United Kingdom