Our Client Relations Assistants play a vital role in connecting with our potential new residents and their families.  With loads of energy, enthusiasm, and hard work you can help us build strong, lasting relationships with our local partners, families, and the local communities. Don’t miss this opportunity to be part of something amazing.

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: initally based at Elsyng House, 1 Forty Hill, Enfield EN2 9HT with regular travel to Harpenden Springs, Grove Road, Hearpenden AL5 1PX (milage will be paid for travel to other homes)

Hours: 40 hours per week

Pay: £32,500 per annum (Mobile and Lap-top will be provided) + commision and mileage

Contract: Full-time, Permanent

Shift: Days 

As Senior Client Relations Manager your key responsibilities will include:

• Overall responsibility to ensure the Home’s occupancy levels are in line with budget.
• Effectively follow through each enquiry from initial contact though to the final decision.
• Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
• In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI’s.
• Support the Move in Process, ensuring a positive resident experience. and that that required documentation and finances are completed prior to admission.

Qualifications, Knowledge and Experience Essential

• Minimum of two years Sales Marketing Business to Customer.
• Proven track record in Client Relations.

Desirable

• Marketing/Sales Degree or degree level education.
• Sales experience in the healthcare sector.

What you need:

• Good interpersonal skills.
• Confident in client relationship building.
• An outgoing personality.
• Excellent written, non-verbal, and verbal communication skills.
• Knowledge of and competence in Microsoft Office applications.
• Excellent presentation & professional attitude.
• Flexible approach to working hours.
• Always promote a professional image for the company.
• Ability to travel to other homes by car, for training/support.
• Positive attitude.

What you will be doing:

• Build positive relationships with families of potential residents, and external stakeholders.
• Promote a positive culture within the home.
• Create an excellent client experience.
• Ensure new enquiries are added to the database.
• Organise and design “taster” events for prospective customers.
• Ensure the show suit is presented to company standard.
• Support the move in process, ensuring that the resident and their families experience is positive.
• Ensure that all required moving in documentation and finances are completed prior to admission.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family 
• Integrity 
• Respect
• Exceptional
• Sustainable

Apply now

If you’re ready to start your journey and make a difference, then don’t delay and apply today!

Our Client Relations Assistants play a vital role in connecting with our potential new residents and their families.  With loads of energy, enthusiasm, and hard work you can help us build strong, lasting relationships with our local partners, families, and the local communities. Don’t miss this opportunity to be part of something amazing.

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: initally based at Elsyng House, 1 Forty Hill, Enfield EN2 9HT with regular travel to Harpenden Springs, Grove Road, Hearpenden AL5 1PX (milage will be paid for travel to other homes)

Hours: 40 hours per week

Pay: £32,500 per annum (Mobile and Lap-top will be provided) + commision and mileage

Contract: Full-time, Permanent

Shift: Days 

As Senior Client Relations Manager your key responsibilities will include:

• Overall responsibility to ensure the Home’s occupancy levels are in line with budget.
• Effectively follow through each enquiry from initial contact though to the final decision.
• Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
• In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI’s.
• Support the Move in Process, ensuring a positive resident experience. and that that required documentation and finances are completed prior to admission.

Qualifications, Knowledge and Experience Essential

• Minimum of two years Sales Marketing Business to Customer.
• Proven track record in Client Relations.

Desirable

• Marketing/Sales Degree or degree level education.
• Sales experience in the healthcare sector.

What you need:

• Good interpersonal skills.
• Confident in client relationship building.
• An outgoing personality.
• Excellent written, non-verbal, and verbal communication skills.
• Knowledge of and competence in Microsoft Office applications.
• Excellent presentation & professional attitude.
• Flexible approach to working hours.
• Always promote a professional image for the company.
• Ability to travel to other homes by car, for training/support.
• Positive attitude.

What you will be doing:

• Build positive relationships with families of potential residents, and external stakeholders.
• Promote a positive culture within the home.
• Create an excellent client experience.
• Ensure new enquiries are added to the database.
• Organise and design “taster” events for prospective customers.
• Ensure the show suit is presented to company standard.
• Support the move in process, ensuring that the resident and their families experience is positive.
• Ensure that all required moving in documentation and finances are completed prior to admission.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family 
• Integrity 
• Respect
• Exceptional
• Sustainable

Apply now

If you’re ready to start your journey and make a difference, then don’t delay and apply today!