Customer Success Manager Job Description

Team Harri UK is Hiring.... Customer Success Managers

Harri is a global technology platform connecting top hospitality brands with the talent, technology, and insights needed to help build and manage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers, Harri is a best in class solution that helps solve for the


General Responsibilities:
Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.

Specifically:
Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
Understanding how to build and present Harri’s value story using data and insights
Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments
Managing multiple cross-product opportunities and handle account management, upsells, and renewals
Other duties as assigned

Customer Success Manager Job Description

Team Harri UK is Hiring.... Customer Success Managers

Harri is a global technology platform connecting top hospitality brands with the talent, technology, and insights needed to help build and manage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers, Harri is a best in class solution that helps solve for the


General Responsibilities:
Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.

Specifically:
Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
Understanding how to build and present Harri’s value story using data and insights
Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments
Managing multiple cross-product opportunities and handle account management, upsells, and renewals
Other duties as assigned