Harts Hotel & Kitchen is actively recruiting for an enthusiastic aspiring or established Reception Manager!

The Reception Manager is responsible for managing a reception team of four reception team members.

Hotel duty management is a component to this role, which involves both early shifts, late shifts and weekends as required. Full training is provided.

The following are the core responsibilities of the Reception Manager:

• Customer service & communication: To function as a leader, role model and focal point for communication. To motivate and encourage the team, setting excellent standards of communication and best practice when dealing with guests, colleagues, departments and other outside partners and contacts, and to work closely with the General Manager to ensure that these relationships are maintained.

• To produce a weekly reception rota and to ensure sufficient cover is provided for periods of annual leave and other staff absences. To lead on the recruitment of new team members as and when required.

• HR Management (to include the delivery of departmental and statutory training): To oversee reception service standards and to ensure that staff achieve their primary responsibilities which include customer service, administration and the use of the hotel & restaurant property management systems (Guestline/Rezlynx and Quadranet). An understanding of Microsoft programmes and systems is essential (Outlook, Word, Excel etc) as well as a knowledge of working with website extranets such as https://ow.ly/6TrI50Pq4cH and Expedia.

• In addition to the primary responsibilities, the reception manager is also required to deliver team meetings and record the minutes of meetings as required.

• Policies, protocols & IT

• Health & Safety / Training: To deliver and complete appropriate training in the following areas:

• Learning and Development

Harts Hotel & Kitchen is actively recruiting for an enthusiastic aspiring or established Reception Manager!

The Reception Manager is responsible for managing a reception team of four reception team members.

Hotel duty management is a component to this role, which involves both early shifts, late shifts and weekends as required. Full training is provided.

The following are the core responsibilities of the Reception Manager:

• Customer service & communication: To function as a leader, role model and focal point for communication. To motivate and encourage the team, setting excellent standards of communication and best practice when dealing with guests, colleagues, departments and other outside partners and contacts, and to work closely with the General Manager to ensure that these relationships are maintained.

• To produce a weekly reception rota and to ensure sufficient cover is provided for periods of annual leave and other staff absences. To lead on the recruitment of new team members as and when required.

• HR Management (to include the delivery of departmental and statutory training): To oversee reception service standards and to ensure that staff achieve their primary responsibilities which include customer service, administration and the use of the hotel & restaurant property management systems (Guestline/Rezlynx and Quadranet). An understanding of Microsoft programmes and systems is essential (Outlook, Word, Excel etc) as well as a knowledge of working with website extranets such as https://ow.ly/6TrI50Pq4cH and Expedia.

• In addition to the primary responsibilities, the reception manager is also required to deliver team meetings and record the minutes of meetings as required.

• Policies, protocols & IT

• Health & Safety / Training: To deliver and complete appropriate training in the following areas:

• Learning and Development