Deliver confident, engaging wine service on the restaurant floor, creating memorable moments for our guests.  

Guide guests through the wine list with thoughtful recommendations and well-considered food pairings. 

Recommend and enthusiastically describe any dish or drink on the menu with clarity and confidence. 

Demonstrate a strong understanding of restaurant service and work closely with the Restaurant Manager and wine team to deliver an exceptional guest experience. 

Ensure genuine hospitality and expert service from the team, positively influencing every guest’s visit. 

Oversee and support the wine team during PRD and large-party service to maintain seamless execution. 

Lead by example and coach the team to consistently follow Hawksmoor’s Wine Steps of Service. 

Maintain a deep understanding of our food and beverage suppliers and sourcing, and confidently train the team on these stories and standards. 

Possess expert menu and wine knowledge, with confidence in resolving guest concerns or quality issues professionally. 

Respond promptly and positively to any guest feedback assigned to you. 

Champion JTR initiatives from a wine perspective while supporting broader FOH initiatives. 

Embody Hawksmoor’s values with a proactive, positive, and professional attitude. 

Drive FOH team engagement in wine knowledge, service standards, and continuous learning. 

Support colleagues on the restaurant floor during service, encouraging a collaborative and team-focused approach. 

Actively seek, welcome, and respond to feedback from peers and managers. 

Provide ongoing feedback, coaching, and development support to team members. 

Demonstrate genuine care for both the team and the overall guest experience. 

Plan and deliver engaging, impactful wine trainings and daily briefings, generously sharing knowledge and expertise. 

Ensure thorough wine training for new servers and support the development of the sommelier team. 

Adhere to all allergy awareness, cleanliness, and food safety procedures. 

Complete all required training and consistently uphold hygiene standards. 

Follow opening and closing procedures and confidently guide others in maintaining these standards. 

Manage time effectively to support team needs and operational goals, including efficient labor management. 

Maintain organized cellar management and accurate stock control. 

Monitor and manage GP variance (theoretical vs. actual). 

Ensure the wine list remains accurate, current, and properly maintained. 

Oversee wine deliveries, ensuring all stock is received, checked, and logged accurately. 

Understand and manage wine department comps and promotions responsibly. 

Recognize how operational mistakes can impact both the guest experience and the business. 

Promote efficient and timely wine service while coaching the team on best practices. 

Track and manage wine wastage appropriately. 

Enforce absence and lateness policies consistently and fairly. 

Use inclusive and respectful language while treating all guests and team members with empathy. 

Be knowledgeable about the company’s charity partnerships and sustainability goals and actively support these initiatives. 

Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices. 

Deliver confident, engaging wine service on the restaurant floor, creating memorable moments for our guests.  

Guide guests through the wine list with thoughtful recommendations and well-considered food pairings. 

Recommend and enthusiastically describe any dish or drink on the menu with clarity and confidence. 

Demonstrate a strong understanding of restaurant service and work closely with the Restaurant Manager and wine team to deliver an exceptional guest experience. 

Ensure genuine hospitality and expert service from the team, positively influencing every guest’s visit. 

Oversee and support the wine team during PRD and large-party service to maintain seamless execution. 

Lead by example and coach the team to consistently follow Hawksmoor’s Wine Steps of Service. 

Maintain a deep understanding of our food and beverage suppliers and sourcing, and confidently train the team on these stories and standards. 

Possess expert menu and wine knowledge, with confidence in resolving guest concerns or quality issues professionally. 

Respond promptly and positively to any guest feedback assigned to you. 

Champion JTR initiatives from a wine perspective while supporting broader FOH initiatives. 

Embody Hawksmoor’s values with a proactive, positive, and professional attitude. 

Drive FOH team engagement in wine knowledge, service standards, and continuous learning. 

Support colleagues on the restaurant floor during service, encouraging a collaborative and team-focused approach. 

Actively seek, welcome, and respond to feedback from peers and managers. 

Provide ongoing feedback, coaching, and development support to team members. 

Demonstrate genuine care for both the team and the overall guest experience. 

Plan and deliver engaging, impactful wine trainings and daily briefings, generously sharing knowledge and expertise. 

Ensure thorough wine training for new servers and support the development of the sommelier team. 

Adhere to all allergy awareness, cleanliness, and food safety procedures. 

Complete all required training and consistently uphold hygiene standards. 

Follow opening and closing procedures and confidently guide others in maintaining these standards. 

Manage time effectively to support team needs and operational goals, including efficient labor management. 

Maintain organized cellar management and accurate stock control. 

Monitor and manage GP variance (theoretical vs. actual). 

Ensure the wine list remains accurate, current, and properly maintained. 

Oversee wine deliveries, ensuring all stock is received, checked, and logged accurately. 

Understand and manage wine department comps and promotions responsibly. 

Recognize how operational mistakes can impact both the guest experience and the business. 

Promote efficient and timely wine service while coaching the team on best practices. 

Track and manage wine wastage appropriately. 

Enforce absence and lateness policies consistently and fairly. 

Use inclusive and respectful language while treating all guests and team members with empathy. 

Be knowledgeable about the company’s charity partnerships and sustainability goals and actively support these initiatives. 

Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.