Guest Experience 

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards. 

• Manage reservations and availability blocking accurately and efficiently using OpenTable. 

• Convert new inquiries and manage reporting through the Triple Seat platform. 

• Welcome and check in guests with warmth and genuine hospitality, overseeing table statuses and coat check process, and Maître d’ duties as required. 

• Communicate clearly and proactively with the kitchen, bar, and floor teams, regarding guest notes, preferences, and special requests. 

• Maintain accurate and detailed guest profiles, including VIPs, JTRs, celebrations, and special requirements. 

• Demonstrate confident menu knowledge and make informed recommendations when needed. 

• Manage large party reservations, group dining inquiries, and all associated booking procedures. 

• Understand and utilize CSI benchmarking to track and improve guest satisfaction. 

• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism. 

• Actively enhance the guest journey through JTR focus and thoughtful surprise and delight moments. 

Team Engagement & Culture 

• Embody Hawksmoor values with a positive, proactive, professional attitude and solution focused leadership style. 

• Seek out, welcome, and act on feedback from peers and managers. 

• Support other team members during service and contribute to a collaborative team environment. 

• Show genuine care for both the team and the overall guest experience. 

Health & Safety 

• Adhere to all allergy awareness, cleanliness, and food safety procedures. 

• Complete all required training and consistently uphold hygiene standards. 

• Support opening and closing checklists accurately and consistently to ensure an organized host area. 

Operational Standards 

• Manage time effectively to support team priorities and daily operational needs. 

• Understand comps, promotions, and their impact on budgets and business performance. 

• Support schedule planning and efficient shift management in collaboration with management. 

• Recognize how errors impact guest experience and the business and take ownership in resolving issues. 

• Comply with lateness and absence policies. 

Purpose & DEIB 

• Use inclusive, respectful language and treat everyone with empathy and fairness. 

• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals. 

• Actively follow menu printing procedures, waste reduction and recycling initiatives. 

• Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation. 

Physical and Mental Demands 

• Mobility: Must be able to move continuously around the dining room, kitchen, and bar areas during the shift. 

• Lifting & Carrying: Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs. 

• Communication: Ability to clearly and effectively communicate with guests, kitchen staff, and management. 

• Cognitive: Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.  

• Work Environment: While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure. 

Guest Experience 

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards. 

• Manage reservations and availability blocking accurately and efficiently using OpenTable. 

• Convert new inquiries and manage reporting through the Triple Seat platform. 

• Welcome and check in guests with warmth and genuine hospitality, overseeing table statuses and coat check process, and Maître d’ duties as required. 

• Communicate clearly and proactively with the kitchen, bar, and floor teams, regarding guest notes, preferences, and special requests. 

• Maintain accurate and detailed guest profiles, including VIPs, JTRs, celebrations, and special requirements. 

• Demonstrate confident menu knowledge and make informed recommendations when needed. 

• Manage large party reservations, group dining inquiries, and all associated booking procedures. 

• Understand and utilize CSI benchmarking to track and improve guest satisfaction. 

• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism. 

• Actively enhance the guest journey through JTR focus and thoughtful surprise and delight moments. 

Team Engagement & Culture 

• Embody Hawksmoor values with a positive, proactive, professional attitude and solution focused leadership style. 

• Seek out, welcome, and act on feedback from peers and managers. 

• Support other team members during service and contribute to a collaborative team environment. 

• Show genuine care for both the team and the overall guest experience. 

Health & Safety 

• Adhere to all allergy awareness, cleanliness, and food safety procedures. 

• Complete all required training and consistently uphold hygiene standards. 

• Support opening and closing checklists accurately and consistently to ensure an organized host area. 

Operational Standards 

• Manage time effectively to support team priorities and daily operational needs. 

• Understand comps, promotions, and their impact on budgets and business performance. 

• Support schedule planning and efficient shift management in collaboration with management. 

• Recognize how errors impact guest experience and the business and take ownership in resolving issues. 

• Comply with lateness and absence policies. 

Purpose & DEIB 

• Use inclusive, respectful language and treat everyone with empathy and fairness. 

• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals. 

• Actively follow menu printing procedures, waste reduction and recycling initiatives. 

• Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation. 

Physical and Mental Demands 

• Mobility: Must be able to move continuously around the dining room, kitchen, and bar areas during the shift. 

• Lifting & Carrying: Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs. 

• Communication: Ability to clearly and effectively communicate with guests, kitchen staff, and management. 

• Cognitive: Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.  

• Work Environment: While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure.