Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. With 14 restaurants across the UK, Ireland and the US, we’re proud to be a certified B Corp and to have been recognised as one of the Best Companies to work for year after year.

Our guest relationships extend far beyond the restaurant. CRM plays a central role in how we communicate, build loyalty and drive long-term value across our markets.

As Group CRM Manager, you’ll own the CRM channel end-to-end. This is a hands-on, mid-senior role where you’ll define the roadmap while delivering day-to-day campaigns. You’ll sit at the intersection of brand, digital, data and operations, working closely with our in-house marketing team, digital agency and data partners to ensure CRM supports both brand storytelling and commercial performance.

• Lead Hawksmoor’s CRM strategy across UK, Ireland and US markets

• Own campaign planning, automation and lifecycle journeys from brief to send

• Develop segmentation and personalisation strategies to improve engagement and revenue

• Write and edit CRM communications in Hawksmoor’s tone of voice

• Manage testing, reporting and performance optimisation

• Oversee CRM platforms and integrations including Dot Digital and related systems

• Ensure database health, compliance and data integrity

• Act as the CRM subject-matter expert across the business

• Experienced delivering CRM strategy and execution end-to-end

• Strong hands-on expertise in email marketing, segmentation and automation

• Confident owning a channel while collaborating cross-functionally

• Commercially aware and able to link CRM activity to business impact

• Comfortable working with data, reporting and performance insights

• Detail-focused, organised and confident managing agencies and partners

• Knowledgeable in UK, IE and US data protection legislation

Welcome Everyone We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People We set high standards and treat each other with kindness and respect.
Hit Hawksmoor Standards We care deeply about quality and consistency every day.
Keep Evolving We stay curious, open to feedback and always looking to improve.

• 50% off food at Hawksmoor for you and your loved ones

• Income protection and death in service cover

• Paid annual volunteer days

• Wagestream early wage access and financial wellbeing tools

• Referral bonuses from day one

• Exclusive savings on travel, shopping and experiences

• Restaurant welfare budget for snacks, drinks and support

• Full training and development with clear progression pathways

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. With 14 restaurants across the UK, Ireland and the US, we’re proud to be a certified B Corp and to have been recognised as one of the Best Companies to work for year after year.

Our guest relationships extend far beyond the restaurant. CRM plays a central role in how we communicate, build loyalty and drive long-term value across our markets.

As Group CRM Manager, you’ll own the CRM channel end-to-end. This is a hands-on, mid-senior role where you’ll define the roadmap while delivering day-to-day campaigns. You’ll sit at the intersection of brand, digital, data and operations, working closely with our in-house marketing team, digital agency and data partners to ensure CRM supports both brand storytelling and commercial performance.

• Lead Hawksmoor’s CRM strategy across UK, Ireland and US markets

• Own campaign planning, automation and lifecycle journeys from brief to send

• Develop segmentation and personalisation strategies to improve engagement and revenue

• Write and edit CRM communications in Hawksmoor’s tone of voice

• Manage testing, reporting and performance optimisation

• Oversee CRM platforms and integrations including Dot Digital and related systems

• Ensure database health, compliance and data integrity

• Act as the CRM subject-matter expert across the business

• Experienced delivering CRM strategy and execution end-to-end

• Strong hands-on expertise in email marketing, segmentation and automation

• Confident owning a channel while collaborating cross-functionally

• Commercially aware and able to link CRM activity to business impact

• Comfortable working with data, reporting and performance insights

• Detail-focused, organised and confident managing agencies and partners

• Knowledgeable in UK, IE and US data protection legislation

Welcome Everyone We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People We set high standards and treat each other with kindness and respect.
Hit Hawksmoor Standards We care deeply about quality and consistency every day.
Keep Evolving We stay curious, open to feedback and always looking to improve.

• 50% off food at Hawksmoor for you and your loved ones

• Income protection and death in service cover

• Paid annual volunteer days

• Wagestream early wage access and financial wellbeing tools

• Referral bonuses from day one

• Exclusive savings on travel, shopping and experiences

• Restaurant welfare budget for snacks, drinks and support

• Full training and development with clear progression pathways

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.